Software QA Lead

Minneapolis, MN
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Software QA Lead

Lucy is the AI-powered knowledge management platform built for the Fortune 1000. We come in to work every day to tame the chaos. We enable knowledge workers to do their best work and find what they're looking for.

Lucy is looking for a Quality Assurance Lead. As a part of the engineering team, you'll play a vital role in bringing Lucy to life. You will work closely with Product, development, and CS to refine Lucy and make her better at delivering on expectations. Your attention to detail and pride in craftsmanship will bring delight to Lucy's users, and your work will have a meaningful impact on this dynamic and growing team. You'll get to define the process and drive change to create an organization that values quality.

What You Will Be Doing

  • Work alongside Product, Development, and CS to solve problems, triage issues, and find new ways to improve Lucy the app.
  • Find new ways to break the software—before users do.
  • Define and drive the Quality Assurance processes at Lucy using both manual and automated testing.
  • Define and lead the Quality Assurance team at Lucy.
  • Build test plans and test cases that reflect business for web applications and infrastructure.
  • Mentor and develop team to file better bugs and write great repro steps.

Who You Are (Required Skills)

  • 5+ years of QA experience on production software.
  • Bachelor’s degree or equivalent experience.
  • Experience identifying test gaps and crafting test plans.
  • An eye for quality and an understanding of how software services work.

Who You Are (Nice to Haves)

  • Experience coordinating work across multiple technical teams.
  • Coding/scripting experience, especially automating repeat tasks.
  • Experience managing individual contributors and/or interns.
  • Release management experience.
  • Experience with Jira or other work tracking software.

Reasons You'll Love It

  • Competitive salary.
  • Employee Stock options.
  • Hybrid-work policy with flexible work from home opportunities.
  • Free snacks, coffee, and a well-stocked drink selection with 6 flavors of La Croix.
  • Work-life flexibility - we value your contributions above all.

We build Lucy to amaze, delight, and empower people through knowledge. Lucy is a collaborative and inclusive work environment where we build cutting-edge AI to enable people to reach higher. We are highly adaptable and constantly evolving. We’re disruptive. We are passionate about Lucy and our clients. We believe that an individual can benefit from the power of technology to be stronger than the individual and stronger than the technology alone.

Lucy is committed to creating a safe, inclusive work environment that accommodates qualified applicants in all situations. If you'd like assistance with your application, please send us a note at

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