Mobile Service Technician, Detroit

Location: Coldwater, MI

Department: Field Service

The Mobile Service Technician is a unique position that covers field service repairs.   This position would be responsible for traveling to client locations and will be responsible for diagnosing, maintaining and repairing Lucid Motors vehicles in the field.  Lucid provides Mobile Service Technicians with a service van or truck and provides the needed tools. This fixed operation position will work independently as well as a team where you will have the support of the closet service location. You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.  As a Mobile Service Technician, it is expected to have ASE certifications obtained within 6-8 months of hire date.     Lucid will reimburse the cost associated with successful completion. 

Responsibilities:

• Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
• Work directly with clients to provide a high level of customer experience
• Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
• Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems
• Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately
• Accurately document client concerns for diagnosis and repair
• Follow correct repair order documentation procedures, i.e. The Three C’s
• Invoice and collect payment
• Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
• Review appointment schedule to plan travel time and visit duration for mobile services
• Provide support at Service Center based on demand
• Ability to travel in assigned territory and other service locations
• Other duties as assigned

Qualifications:

• 2-5 years of experience as an automotive service technician
• Self-sufficient, highly organized and comfortable working independently and as part of a team
• Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain
• Customer facing experience exhibiting excellent written and verbal communication skills 
• Proficient in Microsoft Office as well as learn proprietary DMS software
• EPA 609 Certification
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications:

• ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS)
• Previous Mobile Service Technician experience
• Previous experience with EV diagnosis and repair
• Experience in luxury automobile repair environments