Senior Administrator

Location: Berkeley, CA

• Maintain the integrity, availability, and performance of all environments, including Sandbox, Development, Test, and Production.
• Provide day-to-day administration and support for the platform.
• Manage and maintain user interfaces, including portals, platform UI, and mobile experiences.
• Develop and configure platform components such as:
  • Notifications
  • UI Pages, UI Macros, UI Policies, and UI Actions
  • Script Includes, Business Rules, Client Scripts
  • Formatters and other configurations
• Create and maintain Update Sets, promoting changes through development, testing, and production environments.
• Apply best practices for development, testing, and deployment of applications and modules.
• Collaborate with business stakeholders to design and improve Requested Items, Record Producers, and workflows.
• Assist with business process analysis, requirements gathering, and translating operational needs into solutions.
• Troubleshoot complex platform issues requiring detailed analysis and evaluation of multiple variables.
• Manage and escalate incidents with platform support when needed.
• Perform annual platform upgrades, including testing and remediation of upgrade-related issues.
• Identify new capabilities introduced in upgrades and recommend enhancements aligned with organizational goals.
• Develop reports, dashboards, and analytics to support operational visibility and decision-making.
• Integrate with third-party systems and maintain data synchronization across platforms.
• Develop clear and concise technical documentation, process documentation, and project documentation.
• Support vendor evaluations, contribute to Requests for Proposals (RFPs), and assist with Statements of Work (SOW).
• Work collaboratively with cross-functional teams to deliver high-quality solutions and a positive user experience.
• Participate in on-call support as needed.
• Maintain Administrator certification with each major platform release.
• Other duties as assigned.

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
• 8+ years of experience in system administration or enterprise platform administration.
• 4+ years of experience administering and developing within in a production environment.
• Experience managing complex, highly available cloud-based platforms.
• Strong experience with IT Service Management processes, including:
  • Incident Management
  • Change Management
  • Problem Management
  • Asset Management
  • Configuration Management and CMDB
• Proficiency with JavaScript and HTML.
• Experience collaborating with multiple business functions to design and improve operational processes.

• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Ability to work both independently and within collaborative teams.
• Demonstrated commitment to high-quality service delivery and customer satisfaction.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to build strong working relationships and resolve technical challenges with professionalism and diplomacy.

• Certified Administrator (current with latest major release).
• Developer Certification (preferred).
• ITIL v3 or ITIL v4 certification (preferred).