CX Junior Digital Content Developer

Description

About Customer Experience:
The Customer Experience team at Logitech exists to orchestrate experiences and deliver customer service that builds relationships, prompts loyalty, and delivers growth to Logitech.  We strive to deliver world-class CX with speed, accuracy, and quality of responses and to be an extension to each of our Brands while deploying strategy that allows us to scale with agility.  We advocate for the customer and the company.  We do this through equality, environmental sustainability, empathy, expectation-setting, effortless experiences, engaging relationships, and eliminating errors.  We are looking for someone with the passion and energy to be the advocate for our customers and drive change to ensure we exceed our customers’ needs and expectations

Job Summary:
The Junior CX Digital Content Developer is responsible for supporting the creation of entertaining, effective, educational material to be expressed through multiple mediums and channels under the guidance of the CX Digital Content Developer. This role requires strong attention to detail and willingness to learn to ensure the delivery of amazing experiences to our customers. The Junior CX Digital Content Developer will work closely with the CX Digital Content Developer and other content creators to assist in content creation and will receive additional training as needed to grow in this role. Please note that a major part of this role will be video content, so please include any references to video content that you have been responsible for creating.

Job Responsibility:

• Support the development of video, audio, and other digital content around contact drivers that impact our customers and content that will help empower agents under the guidance of the CX Digital Empowerment Production Manager.
• Assist in investigating new technologies and gaining proficiency in their application towards our support structure.
• Collaborate with the CX Digital Empowerment Production Manager to transform training content and customer-facing content.
• Work in coordination with marketing and global partners to ensure the quality of content meets our guidelines.
• Contribute actively to ad-hoc projects as directed by your manager
• Receive additional training and mentorship to develop skills in video script writing, filming, editing, and other relevant content creation tools and techniques.

Knowledge and Skills:
For consideration, you must bring the following minimum skills and behaviors to our team:

• Strong demonstrated business acumen and tactical business judgment.
• Excellent communication & presentation skills (written & oral) at all levels of the organization.
• Ability to work across multiple countries to support diverse needs and cultural/legal requirements relating to Customer Care operations.
• Excellent interpersonal skills. Responsive to customer and business requests.
• Strong team player who operates with high levels of integrity, trust and respect for the individual. Must take an authentic approach to collaboration leading to collective success across the broader end-to-end organization.
• Fluent in English (written and spoken), any other language is a plus
• Technically savvy, and ability to quickly learn new technology
• Video script writing, filming and editing, 3D software, experience is a must.
• Must thrive in a fast-paced environment

In addition, preferable skills and behaviors include:

• Creative approach to enhance customer experiences
• Independent and creative thinker
• High energy & enthusiasm with the desire to have fun and laugh while getting the job done

Qualifications:

• BS/BA degree in technical field or equivalent work experience
• Minimum 1-3 years of relevant experience
• Strong and verifiable knowledge of customer care processes and techniques
• Strength in multi platform creation with a focus on customer and internal facing media