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Lithia Motors

Dealership Service Advisor Suburban Buick GMC of Troy, Troy, MI 48084

US
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Description

Dealership:

L0424 Suburban Buick GMC of Troy

Buick GMC Troy

Service Advisor

If you have the drive to perform, exceed and excel… then we want you to - join our team focused on earning customers for life!

Buick GMC Troy is looking for a customer focused Service Advisor.

 

There’s no better time to join us on the road to success!

We are one of over 300 Lithia Motors dealerships nationwide.  Come be a part of the Automotive Industry future with the Lithia Motors family, a publicly traded (NYSE:LAD) Fortune 500 Company on the fast track.

GROWTH = OPPORTUNITY

Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

  • Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.

  • Communicate additional repair and service needs to the customer based on vehicle inspection.

  • Administer the manufacturer warranty for qualifying vehicle repairs.

  • Keeping customer informed of service specials, completion times and service expenses.

​

Qualifications:

  • Previous Service Advisor experience, preferred.

  • Prior experience as an automotive technician a plus.

  • A team player who is focused on providing exemplary customer service.

  • Basic mechanical understanding of an automobile.

  • Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Lithia Motors
Lithia Motors
Automotive Retail

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