What you'll do:
- Work with the local operations team to launch and manage the pilots - this includes ensuring the hardware is ready for customer use, handling logistics, ensuring the local team has what they need to manage the new hardware, and solving problems as they arise.
- Work cross functionally - you will be the bridge between all teams involved in the pilot, and will need to communicate problems clearly in order to fix them. This could be anything from fixing the new ebike/escooter’s software, to helping mechanics understand how to fix the new vehicles in an efficient manner.
- Analyze large sets of operational and customer data to identify trends, inefficiencies, and opportunities for improvement, including patterns in rider behavior.
- Create detailed reports and presentations that communicate findings and recommendations to senior management, ensuring data accuracy
- Interact with customers to get their data and feedback - this includes face-to-face conversations, focus groups, along with designing mechanics for customer feedback and implementing these new feedback mechanisms
About you:
- This role suits someone with good-data skills, an operations background where hardware is involved, and someone who finds it easy to speak to customers, and someone who can manage projects and take a bird-eye view
- You have worked in operations before - ideally in an environment where you have to manage hardware, repairs, logistics etc.
- You are used to managing projects involving multiple (4+) teams and ensuring things happen on time
- You are used to cross-functional team working and communication - you know how to communicate with a wide range of people and adapting your communication and approach to suit each group of people
- Good data skills - you need to be able to analyze raw data, read dashboards and spot trends, problems, and opportunities. This role requires someone very proficient in working with data. SQL/Python or some other language would be a bonus, but not essential.
- A self-starter who is organized and can operate independently or as part of a team within a multicultural environment.
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