Manager, Site Reliability Engineering

We are looking for a Manager, Site Reliability Engineering to lead the team of cloud platform engineers building and supporting infrastructure backing critical Lightspeed services. The platform covers the full cycle of software delivery, from CI/CD pipelines to high-availability scalable production environments.

Role: 

• Highly autonomous role responsible for the team’s overall direction and execution
• Own the full scope of production frameworks, tools and infrastructure for delivering and running services in production environments on multiple clouds (GCP, AWS)
• Define team’s vision, rationalize and prioritize projects with the emphasis on improving developer experience, production stability and scalability.
• Build the team’s roadmap, establish the processes to execute on it, and keep the team on track.
• Hands on and highly technical. Set the technical direction for the team, guide the process of selection and evolution of technologies and tools.
• Empower and grow the team of 5-10 members
• Work closely with multiple development teams to understand their pain points and how to unlock more value and productivity
• Lead the team to design, build and maintain robust infrastructure built upon GCP and AWS, leveraging cloud native technologies such as Terraform, GKE, Cloud SQL, BigQuery, etc.
• Improve, simplify and manage CI/CD pipelines for efficient deployment and release using a number of technologies (GitLab, Gihub, Helm, Terraform, CircleCI, Jenkins etc.).
• Participate in the incident management process and conduct post-mortem analysis to prevent future outages.
• Manage infrastructure change through infrastructure as code (IaC)
• Be part of our on-call rotation.

And a little bit of.... 

• Take initiative to identify broader opportunities to improve the platform and processes across the company
• Contribute to the team’s objectives hands-on as needed.

What will make you successful: 

• The team has a clear vision and the roadmap that is aligned to it
• The team delivers on the roadmap milestones
• KPI for developer productivity is established, tracked, and the team drives improvements in productivity 
• Stability KPI: the number of incidents related to production outages 
• Scalability KPI: the platform handles traffic growth and spikes without going down 
• Costs KPI: the platform is optimized for cost savings, high utilization. Costs are monitored and spikes are alerted on.

Experience: 

• A Bachelor’s degree in Computer Science, Engineering, or equivalent practical expertise serves as a foundational knowledge base.
• Demonstrated proficiency in effectively overseeing production environments.
• Extensive hands-on experience with GCP and AWS
• Proven expertise in orchestrating and managing infrastructure through code, streamlining operations and promoting automation.
• Built and managed CI/CD pipelines to streamline software development processes.
• Led small to medium-sized teams of platform infrastructure engineers
• Ability to collaborate closely with stakeholders across different teams and disciplines

Skills you will bring to the team:

• Self-starter, able to set the direction for the team
• Dealing with ambiguity, able to structure complex problem space and turn it into executable roadmap
• Strong ownership, taking full responsibility for the team’s scope and successful execution
• Strong execution, ability to structure the processes to get things done
• Quick learner, able to dig deep and understand new technologies and frameworks 
• Ability to get the team excited about the vision, empower and coach
• Solid collaboration and communication skills 
• Deep understanding and hands-on experience building scalable software delivery infrastructure on GCP and AWS

What’s in it for you: 

• Join a growing team and help us move to the next level
• Amazing benefits & perks, including equity for all Lightspeeders
• Constant development of both your skill-set and business acumen with limitless growth opportunities
• Lots of autonomy, flexible work culture
• Innovation time to explore and learn at work
• Shaping the company by joining cultural & technical committees
• Opportunity to join a fast-paced, high-growth company
• Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story

….  And enjoy a range of benefits that will keep you happy, healthy and (not) hungry.

• Lightspeed equity scheme (we are all owners).
• Flexible paid time off and remote work policies.
• Health insurance.
• Contributions to your pension plan - RRSP.
• Health and wellness benefit of $500 per year.
• Paid leave and assistance for new parents.
• Mental health online platform and counselling & coaching services.
• Training opportunities to grow your skills and career
• Volunteer day.
• Fully stacked kitchen (hot and cold beverages, meals served) 
• Happy hours to build your relationships with colleagues after work 

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