IT Project Manager (customization & upsell)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is a one-stop commerce platform that empowers merchants around the world to simplify, scale, and provide exceptional customer experiences. Our culture is driven through shared values and initiatives that support our employees, we encourage a work-life that works for everyone. Your happiness, whether you're working, hustling, or vacationing, is at the core of our company.

As part of Lightspeed, we have a product called Ecwid (Lightspeed E-Series) that helps businesses all over the world to create a site with an online store without the help of programmers and designers.

We are looking for an IT Project Manager to join our company in Tbilisi. You will be a part of our Customization team which works directly with current clients and help them develop and customize their store look and functionality – from custom features to integrations with other tools to their own mobile app.

Please keep in mind that it is preferable if you have one year of experience as IT Project manager or IT Account manager. Also, this is a full time on-site job, so you need to be located at Tbilisi to apply.

What you’ll be responsible for:

• Offer our customization services to our existing Global customers and communicate with them in English.

• Get into our customers’ needs and provide, sometimes even translate their feedback to our technical engineering team.

• Evaluate the complexity and time consumption of the tasks along with developers.

• Help customers and developers to find common ground in finding the best solution to the problems and tasks.

• Do the upsales.

You definitely fit the job if you:

• Speak and write English fluently (up from C1 level)

• Speak and write Russian fluently (your teammates in customization team are russian-speaking)

• Understand of the software development lifecycle or have any IT background

• Ready to learn something new

• Ready to do a test assignment

It will be nice if you:

• Have some experience in IT Projects.

• Have basic knowledge of CSS/HTML/JS.

• Нave an IT sales background

What’s in it for you?

• Flexible hours and hybrid work — we work from the office three days a week to sync with the team and brainstorm new ideas, with the option of working remotely for the remaining two days
• People Experience — Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit — expense up to 1300 GEL per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App — whether it is meditation, coaching or counseling you need — each employee gets access to this platform.
• Support to talk with external Russian speaking psychologists (up to 7 sessions/year)
• A medical insurance plan that covers dental care
• At Lightspeed we value your professional development; you’ll have regular performance reviews and opportunities to make growth
• Variety of resources. We provide Apple MacBooks Pro for work, free access to LinkedIn Learning for any course of your choice and cover 50% of the cost of SkyEng English classes
• Time off to volunteer and give back to your community
• Awesome office space located in Saburtalo (Tbilisi)