Responsibilities:
- Support existing Azure environments, monitoring health of environments using multiple enterprise tools, providing maximum system performance to users and sustaining system uptime standard. Implements and validates monitoring in deployments.
- Evaluate customer needs, troubleshoot as needed, also formulate capacity planning and performance recommendations.
- Participate in 24x7 on-call rotation and respond to calls from the Connectria Command Center
- Respond to customer support calls related to Azure environments, managing incidents within the ticketing system, and resolving issues through troubleshooting.
- Evaluate issues reported or observed, utilizing problem solving skills and attention to detail to resolve problems quickly and effectively and to proactively prevent problems. Escalate as needed.
- Collaborate effectively with coworkers and other departments (Security, Networking, Data Protection, and Operating Systems) in support of customer environments, meeting the customers’ needs quickly and effectively.
- Appropriately document customer interactions in ticketing system.
- Prioritize and complete assigned duties expeditiously and within approved windows.
- Engage with Azure Support on behalf of Connectria customers as needed.
- Provide exceptional customer service by communicating clearly and accurately (both verbally and in writing) while maintaining a professional demeanor in alignment with the No Jerks Allowed philosophy.
- Stay abreast of latest Azure offerings and make recommendations to leadership.
- Other duties as assigned.
Experience:
- Bachelor’s Degree in Computer Science or related discipline or an associate degree or equivalent work experience.
- Excellent network analysis fundamentals and robust troubleshooting skills.
- At least 6 months to 2 years’ experience with azure development and systems administration. Experience providing issue resolution for Azure highly preferred.
- Possess at least one current Azure Certification
- Strong preference for applicants with experience or certification in Kubernetes
- Comprehensive understanding of Azure including current Azure product offerings and services, best practices and troubleshooting techniques, and experience providing systems administration and issue resolution for Azure
- Demonstrated proficiency with one or more scripting or programming languages. PowerShell, Ruby and Python are desirable.
- Willingness to learn automation tools such as Azure DevOps, GitHub, Ansible, and Jenkins (Continuous Integration/Development).
- Ability to manage multiple priorities and projects at the same time.
- Strong interpersonal skills; ability to work collaboratively within a team, while also taking the initiative to lead when needed.
- Solid understanding of basic networking principles, components and terminology. Experience with hardware or software Load Balancers, VPNs, firewalls preferred but not required.
- Initiative and problem solving skills: If you don’t know how to do something you consider it a challenge to try to figure it out for yourself
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