Solutions Engineer, Software

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Do you have the skills and drive to join a tech team that’s working to digitally transform a trillion-dollar industry? From test-driving the latest technologies to creating intuitive consumer apps, Liberty Mutual is constantly innovating and creating industry-leading solutions that provide peace of mind for our customers worldwide.  

GTE Customer Operations is seeking a highly skilled and experienced Solutions Engineer to ensure reliable and efficient operations of our organization's systems and services. The ideal candidate will have a strong background in managing ITSM processes supporting large scalable and fault-tolerant systems, with a focus on managing operational risk, prioritizing resolution of issues based on potential for business impact and implementing observability best practices across domains. At Liberty Mutual, you’ll working in an agile environment that has the creative energy of a start-up?and the full backing and comprehensive benefits of a Fortune 100 company.  

Key Responsibilities:  

• Design systems and processes to manage operational risk:  
• Collaborate with development squads and other stakeholders to identify potential risks.  
• Analyze and evaluate potential impact and likelihood of occurrence once risks are identified.  
• Implement various risk mitigation strategies based on the risk assessment.  
• Continuously monitor and review the effectiveness of risk strategies.  
• Reduce Mean Time To Identify (MTTI) and Mean time to restore (MTTR) 
• Study historical trends in terms of stability and performance using system metrics.  
• Trace system problems using monitoring tools.  
• Work with technology architects and enablement team to drive efficient usage of internal tooling and communication platforms such as Slack, JIRA, Bitbucket, GitHub, Splunk, Datadog, BigPanda, error logging services, and Confluence.  
• Collaborate with observability/SRE leads, Product Owners, software engineers, and security engineers to ensure continuous improvement and make systems more secure and reliable every day.  
• Work with IT and business partners to prioritize and deliver system defect fixes and enhancements. 

 Preferred skills:  

• Expertise in ITSM processes.  
• Hands-on experience with Automation and scripting languages. 
• Drive root-cause investigation and problem solving deep-dives.  
• Excellent technical troubleshooting skills.  
• Strong understanding of cloud and containerization technologies (AWS, Kubernetes).  
• Ability to enhance efficiency and reliability across infrastructure.  
• Expertise in observability tools such as Splunk, Datadog, and BigPanda.  
• Familiarity with Continuous Integration and Continuous Deployment (CI/CD) processes and pipelines.  

We encourage you to apply and bring your expertise if you’re a: 

• Strategic partner: You take the big picture view, whether you’re supervising architecture migrations or maintaining critical relationships with vendors and business partners  
• Motivated mentor: Exercise your technical chops while coaching and collaborating with junior software engineers. 
• Systems-level engineer: Working hand-in-hand with your business partners, you’ll develop technical requirements and design robust and flexible product and system architectures  
• Forward thinker: Leading by example, you’ll promote a culture of continuous improvement by finding solutions that increase efficiency, accelerate the adoption of new technologies and enhance profitability 

Experience

• Ten years of related software engineering experience
• A comprehensive understanding of agile environments
• Extensive knowledge of contemporary frameworks and emerging technologies
• A history of practicing DevOps and SecOps
• A strong background in business operations and strategies, including knowledge of global business, technology trends and the financial services industry

Skills

• Solid negotiation, facilitation, consensus building and influencing capabilities
• Ability to identify patterns and problems across teams and deliver effective solutions
• Openness and adaptability to respond to fast-moving circumstances
• A design thinking and test-driven development mindset
• Excellent oral and written communication skills, and an aptitude for working in teams
• Knowledge
• Experience developing or architecting cloud-hosted, responsive web applications using Java, HTML5 and CSSS3
• Strong background in code review
• High-level proficiency with client-side JavaScript frameworks, server-side frameworks, and NoSQL databases
• Familiarity with event-based System of Engagement architectures and integration with API exposing microservices
• Deep understanding of layered solutions and designs
• Cognizance of security concerns, from access control and authentication to secured SDLC processes
• Understanding of DCI/MDM systems, data ingestion and cloud-scale data sets

Education

• A Bachelor’s or Master’s degree in a technical or business discipline, or equivalent experience

**This position may have in-office requirements depending on candidate location.**

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• San Francisco
• Los Angeles
• Philadelphia