Senior Director, Claim and Billing Product Domain Lead

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As the Senior Director, Claims and Billing Product Owner, you will be responsible for delivering on implementation of Global Risk Solutions (GRS) digital Claim and Billing strategy across the global Claim and Billing value chain, including foundational (product enablement and core services) and core Claim and Billing capabilities. Collaborates with business and technology stakeholders to enable execution of end-to-end agile delivery plan for Claim and Billing capabilities across GRS. Leading end to end programs and managing progress, risks, and dependencies across other domains and portfolios. Responsible for translating Claim and Billing domain-level business objectives into Agile product strategies through a deep understanding of end-to-end Claim and Billing value chain. Responsible for ensuring stakeholder satisfaction and overall progress against strategic objectives using agile methodology.

Responsibilities

• Develops and executes product strategies and roadmaps to support digital Claim and Billing capabilities in partnership with other domain and portfolio leaders.
• Deeply understands the businesses that comprise GRS, their go-to-market strategies, their common opportunities to leverage scale, and their unique differences that are required to win in local markets.
• Translates the voice of customer (from Claim and Billing professionals, Global and Segment Operations, and external partner perspectives) and works closely with business units to take business strategy and translate into product strategies to support overall business objectives.
• Represents the business by communicating the product vision broadly and effectively to key stakeholders and Sr. Management.
• Prioritizes and allocates investment across products and ensures sufficient resources. Owns the overall product backlog across the Claim and Billing domain and provides guidance to portfolio and product owners on the teams that comprise the complete effort.
• Uses the overall backlog to coordinate the work of product teams, through each team`s product owner.
• Functions as the final arbiter at the agile product level to order work and accepts the final release plan.
• Manages final escalation on trade-offs across the product domain, provides customer-oriented feedback on product and feature demos for sub-teams.
• Provides leadership to agile product teams and has direct managerial responsibilities for Product Owners.
• Defines objectives and development plans in alignment with IT and business objectives.
• Manages team to achieve business results.
• Champions agile development methodology transformation across the company through contribution to agile education initiatives and communicating agile principles to executive audiences.
• Monitors the application of agile principles across product teams.

• Business expertise and knowledge of Agile development methodologies and IT project management
• Bachelors` degree in relevant field (business, computer science, etc.)
• Minimum of 10 years` experience in business, engineering, technology and/or consulting
• Master`s degree preferred
• At least 5 years` experience managing product management teams
• Proven business expertise needed to set clear priorities across the product portfolio and drive business value
• Has in depth knowledge and ability to influence business strategy
• Possesses strong communication and influence skills within reporting line as well as with IT and business peers
• Excellent collaboration skills -- leading execution across teams, influencing across organizations, respected, experience of working across levels from developers and designers Demonstrates passion for improving customer outcomes and experiences
• Embraces change and `outside of the box` ideas-does not feel attachment to the status quo
• Encourages non-hierarchical culture

**This position may have in-office requirements depending on candidate location.**

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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