Assistant Director, Analytics and Project Management

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Claims & Service, Insights & Solutions

The Claims & Service, Insights & Solutions team at Liberty Mutual provides valuable insights that enhance our claims processes and elevate our customer service. This team of creative problem solvers uses data to drive meaningful change and inform decisions that improve operations and the customer experience. Join us and be part of an ambitious team helping to redefine the future of claims and service at Liberty Mutual.

The Workforce Planning team in Claims & Service Insights & Solutions is launching a multi-year effort to increase our staffing sophistication across our volume and staffing requirements forecasting to improve the accuracy, granularity, and robustness of our hiring recommendations across our Claims & Service organization.  This role will drive this project forward by analyzing drivers of volume and staffing changes, coordinating with groups across US Retail Market to yield better insights or forecasts into those drivers, and working through analysts across Workforce Planning to change existing processes and communications with our business stakeholders around hiring recommendations.  As part of this, you may be required to:

• Develop and lead a complex project plan across multiple business units, including working as a change leader both inside and outside Workforce Planning by testing new processes and presenting the results.
• Develops analyses based on complex data for a particular business unit/function.
• Quantifies the competitive performance of the business, evaluates potential operational changes, and designs new approaches and methodologies to solve business problems or improve analytical efficiency.
• Produces meaningful observations and recommendations through synthesizing data from internal and external sources. Utilizes advanced statistical techniques. May regularly utilize, update and adapt predictive modeling tools and/or focus on the application of the tools.
• Conducts modeling/analytical work which directly impacts profitability, growth, and/or customer satisfaction outcomes.
• Presents findings / recommendations and leads discussions with senior leadership (VP/SVP) at the department or functional level.
• Serves as a resource to less experienced analysts.

Preferred Qualifications:

• SQL, Python and Advanced Excel skills

• Master's Degree in Mathematics, Economics, Statistics or any other quantitative field plus a minimum 5 years of applied business / non-academic experience preferred.
• For non-Master's Degree candidates, Bachelor's Degree and minimum of 7 years of applied business/non-academic experience, or equivalent.
• Proven track record of developing and applying modeling to business problems. Deep knowledge of data sources, tools and business drivers.
• Ability to apply more advanced analytical concepts to improve business outcomes.
• Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem).
• Must have good planning, analytical, decision-making and communication skills.
• A track record of managing/leading large projects to successful outcomes, preferred

**This position may have in-office requirements depending on candidate location.**

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• San Francisco
• Los Angeles
• Philadelphia