Senior Forward Deployed Engineer

Location: San Francisco, CA

Department: Deployment

About Us:

Liberate builds AI agents to automate manual tasks for the $2.7T insurance industry. We started with voice — the hardest and most valuable channel in insurance — and are now expanding into full workflow automation across sales, servicing, and claims. Our long-term vision is to build reasoning agents capable of handling the entire spectrum of insurance carrier and broker operations. We've raised $72M to date, including a $50M Series B in October 2025, backed by top-tier venture firms.

About The Role:

We are seeking an Senior AI Agent Engineer to bridge the gap between our cutting-edge products and our customers' technical needs, ensuring successful deployment and integration. In this role, you will work closely with customer success, sales, product, and engineering teams to deliver AI-driven solutions that drive measurable value for our customers.

*Location: Boston or San Francisco (Berkeley) hybrid role (2 day/week in-office) 

Key Responsibilities:

• Collaborate with the sales team to understand customer requirements and design tailored AI-driven solutions that meet their specific business needs.
• Serve as the technical expert during the post-sales process, providing product demonstrations, technical presentations, and answering detailed customer inquiries.
• Work closely with customers to assess their current systems and workflows, identifying integration points for our AI solutions.
• Develop and deliver customized product configurations and prototypes to demonstrate the value and functionality of our solutions.
• Assist in the implementation process by providing technical guidance, troubleshooting issues, and ensuring seamless integration with customer systems.
• Act as a liaison between customers and the product development team, communicating customer feedback and helping to shape future product features.
• Provide post-sales support to ensure customer satisfaction and continued product success.
• Create and maintain technical documentation, including integration guides, FAQs, and best practices.

Qualifications:

Must have

• 5+ years of experience in a solutions engineering or technical consulting role, preferably within the AI or technology sectors.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Extreme sense of ownership, urgency, and customer obsession to ensure that you will thrive in our early stage enterprise startup environment
• Experience with programming languages such as Python, Java, or similar, and familiarity with APIs, data integration, and cloud platforms.
• Strong technical background with experience in software development, system integration, and cloud-based solutions.
• Excellent communication and presentation skills, with the ability to clearly explain complex technical concepts to both technical and non-technical audiences.
• Proven ability to manage multiple customer engagements simultaneously, delivering high-quality results under tight deadlines.
• Strong problem-solving skills and a proactive approach to addressing customer challenges.

Nice to have

• Familiarity with AI, machine learning, and data analytics technologies and how they can be applied in enterprise environments.
• Experience in the insurance technology or financial services industries.
• Previous experience working in a startup or high-growth environment.
• Certifications in cloud platforms such as AWS, Google Cloud, or Azure.

Salary Range: $140,000-$180,000

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

Benefits:

• Competitive salary with equity options
• Flexible PTO
• 401(k) plan
• Comprehensive health, dental, and vision insurance
• Flexible work environment 
• Collaborative and innovative company culture