Certification Program Manager

Team: Customer Education

Location: Toronto, Ontario, Boston, MA, Dublin, Hong Kong

Commitment: Full-time

Workplace Type: hybrid

Responsibilities

• Develop and manage a comprehensive certification program for our customers, including defining certification levels, requirements, and learning pathways.
• Collaborate with subject matter experts and stakeholders to identify key competencies and knowledge areas for certification, ensuring alignment with industry standards and best practices.
• Design and develop certification exams, assessment criteria, and supporting materials, such as study guides and practice tests, to evaluate candidates' knowledge and skills.
• Establish and maintain certification program policies, procedures, and guidelines, ensuring fairness, integrity, and consistency throughout the certification process.
• Collaborate with the Learning Experience Designers to create engaging and effective learning materials and resources that support the certification program.
• Establish and maintain relationships with external certification bodies and industry associations to stay updated on industry trends and standards and ensure the program's alignment with industry requirements.
• Develop and implement a certification marketing strategy to promote the value of our certification program to customers, partners, and other stakeholders.
• Manage the certification candidate experience, including registration, scheduling, exam administration, and result reporting, ensuring a smooth and seamless process for candidates.
• Work closely with cross-functional teams, such as Sales, Marketing, and Product Development, to integrate the certification program into our overall customer education strategy and align it with product updates and releases.
• Monitor and evaluate the effectiveness of the certification program, gathering feedback from candidates, trainers, and other stakeholders, and implementing improvements and enhancements as needed.

Qualifications

• Bachelor's degree in Instructional Design, Education, Business, or a related field.
• Proven experience as a Certification Program Manager or similar role, managing certification programs and processes.
• Strong knowledge of program management principles, instructional design methodologies, and adult learning principles.
• Familiarity with industry certification standards and best practices, and experience aligning certification programs with industry requirements.
• Experience in designing and developing certification exams, assessments, and supporting materials.
• Excellent project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions to improve the certification program.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build relationships with external partners.
• Proficiency in learning management systems and other relevant technologies for managing certification programs.
• Experience in the technology industry or working with software products is a plus.