Description
Level AI is revolutionizing customer experience with cutting-edge AI-driven solutions for enterprises. The Customer Engineering team plays a crucial role in building scalable, self-serve integrations and onboarding frameworks, ensuring seamless data flow between CcaaS, CRM, and other enterprise systems.
About the Role - We are looking for a Product Manager (PM) / Associate Product Manager (APM) to drive innovation in our iPaaS and self-serve integrations. This role is ideal for someone with a strong technical background (software development experience required) who can work with engineers closely and prioritize customer needs.
What You’ll Do:
🚀 Drive Self-Serve Integration Strategy:
Define and execute the roadmap for Level AI’s integration platform (iPaaS).
Work with engineering teams to build scalable, reusable connectors for CRMs, telephony, and other enterprise tools.
📊 Customer & Data-Driven Decision Making:
Gather insights from customers, Customer Success, and Sales teams to improve onboarding & integrations.
Analyze data pipeline performance and work on optimization strategies.
🤝 Cross-Team Collaboration:
Partner with engineering, customer success, and support teams to define product requirements.
Ensure seamless handoff of new features and integration capabilities to internal teams & customers.
🔧 Technical Understanding & Execution:
Work closely with engineers to build low-code/no-code self-serve integration tools.
Hands-on involvement in API design, data flows, and debugging integration issues.
📈 Optimize Customer Onboarding & Automation:
Drive adoption of self-serve integrations to reduce manual work for customers.
Identify automation opportunities to improve onboarding speed and reduce engineering dependencies.
What We’re Looking For:
✅ 2+ years of software development experience (mandatory)
✅ Strong technical background in APIs, integrations, or data engineering
✅ Excellent analytical skills – ability to interpret data & customer insights to make decisions
✅ Proactive problem solver with a strong bias for action
✅ Experience working with cross-functional teams (engineering, CS, support, sales)
✅ Familiarity with iPaaS tools (Workato, Mulesoft, Zapier) is a plus
Bonus (Nice-to-Have)🎓 MBA or prior product management experience in B2B SaaS📡 Experience with CcaaS, CRM, or data pipeline integrations🛠 Worked on self-serve platforms or developer tools
Why Join Us?
🚀 Be at the forefront of AI-powered customer experience solutions
⚡ Work on cutting-edge integrations & automation that scale across enterprises
🎯 Own and shape high-impact self-serve initiatives
🤝 Collaborate with top engineers & AI experts
📈 Grow fast in a high-ownership product role
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