Healthcare Assistant

Medical Assistant / Certified Nurse Assistant 

Due to our continued success, we are looking for a Healthcare Assistant to join our exciting high growth company. We want someone who is passionate about service, hardworking and self-motivated to join our team and assist our customers with home health testing.

This is a full time position based onsite in our Atlanta office that will require some weekend days and holidays. We are looking for a customer oriented individual with a great attitude, who is highly organized and self-motivated.

You will be a member of the primary contact team for results and clinical escalations.

This will be an onsite position based in our office in Atlanta, Georgia. 

Responsibilities include but not limited to:

• Providing patients with results on sexually transmitted infections, cancer screening, hormone testing or general health screening via telephone, chat and email.
• Communicating effectively and professionally with all team members.
• Following scripts as outlined by a clinical team lead.
• Identifying and escalating clinical questions to team lead.
• Adhering to all client program requirements and standard operating procedures.
• Responding to inbound calls from patients seeking support related to the testing process, including questions regarding specific tests and sample collection.
• To provide a comfortable and safe environment where patients can discuss their concerns and ask questions via telephone, asynchronous chat and email.
• To record interactions accurately and consistently in patient records.
• Adhering to HIPPA guidelines.

What we are looking for…..

• Skilled at using online tools and technology to deliver care and communicate with patients.
• Must be willing to undergo a background check.
• Minimum 1 years clinical experience working in a medical office, clinical call center, or hospital - don’t let this stop you from applying if you think this is the right role for you!  We are looking for clinicians who are passionate about providing the highest level of patient care in a fast-paced setting. Telehealth experience is a plus. 
• Previous experience working in an inbound/outbound call center environment preferably in the healthcare industry is a plus.
• Bilingual proficiency in English and Spanish is highly desirable 
• Exceptional organizational and time management skills with sound decision making abilities.

Benefits: 

Alongside a base salary of $40,000 - $45,000 we offer a range of benefits including: 

• Health insurance and an Employee Assistance Programme 
• 401k
• Annual Compensation Reviews 
• After 90 days you will be eligible to avail of Flexible PTO where you are not restricted to a specific number of PTO days/annual leave
• Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams
• A referral bonus programme to reward you for helping us hire the best talent
• Internal Opportunities and Careers Clinics to help you progress your career within the company.  
• Maternity, Paternity, Parental and Wedding leave.

#LI-Onsite