Lending Payment Services Associate Lehi, UT

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

LendingClub is growing quickly and looking for self-driven, detail-oriented people to join our team. This role provides support to a variety of teams such as Treasury, Legal, Compliance, Payment Solutions, Member Support, Fraud and other Operations teams by conducting daily document and transaction processing. This role is critical to mitigating risk and remaining compliant; assists in streamlining operations-related processes and procedures.

What You'll Do

• Processing, oversight, and management of several operations support tasks including, but not limited to: bankruptcy filings, exception reporting and Proof of Claims filings, statement documentation such as Fully Paid and Payoff Statements, Adverse Action Notices and outbound account request confirmations, deceased borrower accounts and skip tracing tactics, check processing, loan cancellation, electronic payment processing

• Supporting third-party collections agencies and Vendor Management with account transitions and validations of debt per FDCPA guidelines

• Supporting Treasury-related tasks such as Failed Loan Issuance, Balance Transfer Loan Failures, Reissuance of funds, Loan Cancellations, ACH transaction review, and other tasks related to movement and management of funds

• Identifying and resolving the dispute process with third-party service providers related to the Balance Transfer product

• Processing and reconciliation of check payments; reviewing exceptions and unidentified payments; manual deposits and fee reconciliation

• Perform administrative tasks as needed and other duties assigned to support a growing operations function.

About You

• Minimum of 1-2 years of experience in the financial industry, working in a procedural driven environment doing loan, mortgage, or other types of financial processing

• Strong system skills, collections, processing, and analytical skills

• Effective oral and written communication skills; timely and accurate follow through

• Self-motivated; detail oriented; able to self-manage

• Ability to prioritize tasks and deadlines in a fast-paced environment

• Critical thinker who will raise their hand when trends are identified

• Demonstrate quantitative problem-solving and analytical skills

• Possess good business judgment with a strong focus on customer service

• Strong team player with a high level of professionalism and initiative

• Intellectual curiosity to become a subject matter expert in the current process and assist in process improvement

• Proficient in Microsoft Suite preferred (Word and Excel required)

• CRM experience, specifically ZenDesk is a plus

Work Location

Lehi, Utah

Time Zone Requirements

Primarily MT

We are currently working a hybrid schedule and our teams are in-office Tuesdays, Wednesdays and Thursdays. 

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. 

 

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.