Director/Senior Manager IT Systems (Boston)

Responsibilities:

• Lead enterprise-grade technology implementation of various IT systems
• Lead policy guidelines and implementation MacOS end-point administration (500+ end-points) including zero-touch enrollment, onboarding, and off-boarding
• Lead implementation in the identity domain - including RBAC, SCIM based provisioning, SSO and IDP
• Manage helpdesk ticketing, provide SLA for troubleshooting and customer support to 450 employees
• Implement IT processes and operations to comply with standards such as SOC2 and ISO/SOX
• Develop and maintain strong relationships and communication with key stakeholders to understand business needs and align IT strategy accordingly
• Help manage on-prem networking across multiple locations, firewall administration, and physical access controls and manage vendors
• Manage implementation of new site build outs
• Collaborate with the security team to ensure data security and privacy protocols are in place and adhered to
• Lead and manage a team of IT professionals to ensure the successful execution of IT initiatives and projects
• Collaborate with cross-functional teams to identify and prioritize IT needs and opportunities that align with business objectives
• Provide guidance and direction to IT team members, fostering a culture of growth and development
• Monitor and analyze IT performance metrics to identify areas for improvement and ensure alignment with business goals.

Requirements:

• 4+ years of Experience with JAMF for managing and deploying configurations ownership of 100+ MacOS endpoints
• Minimum of 8 years of experience in IT management, with at least 3 years in a leadership role
• 4+ years of experience managing/orchestrating IT help desk teams via tools such as JIRA
• Implementation experience with ZTNA, SSO, SAML and RBAC-based authentication and zero-touch onboarding
• Bachelor's degree in Computer Science, Information Technology, or related field. Master's degree preferred
• 4+ years of experience with implementing and managing SaaS services like SSO, Google Workspace, etc
• Experience managing networking infrastructure
• Proven track record of developing and implementing IT strategies that drive business growth and innovation
• Strong leadership and management skills, with the ability to motivate and inspire team members
• Excellent communication and interpersonal skills, with the ability to effectively communicate with senior leadership and stakeholders
• Solid understanding of healthcare regulations and compliance requirements
• Experience working in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities and meet deadlines