Field Service Engineer

Location: Hyderabad, India

Time Type: Full time

Job Description

SUMMARY:

Responsible for providing effective, efficient and compliant on-site technical and customer support for installed systems at assigned airports, as determined by Leidos needs.  Will install, commission, diagnose, troubleshoot, repair and test a variety of complex X-ray or CT based electronic and electromechanical equipment, which may include computer and networking systems. Many of the systems are integrated into a larger airport systems environment including complex baggage handling systems.

System types include the following but not limited to:

• Check point CT systems
• Checkpoint x-ray systems
• Explosive Detection Systems (EDS)
• Automatic tray return systems (ATRS)
• Explosive trace detection systems (ETD)
• Millimeter wave technology passenger screening (MMW). 

Will follow standard protocol, procedures and identified best practices to isolate and resolve problems in malfunctioning equipment or software. The FSE / FST position requires the ability to work independently with limited supervision. The FSE / FST may be required to work and travel to other airport locations and Leidos customer sites for extended periods

ESSENTIAL DUTIES AND RESPONSIBILITES:

Technical

• Install, maintain, troubleshoot/diagnose, repair and test a wide variety of airport passenger and baggage security systems. 
• Time Management
• To meet 99% uptime of equipment, stringent MTTR, planning & execution time is the key.
• Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance and radiation surveys.

Communication

• Well versed with spoken & written English
• Clear & effective communication between team members and customer is much needed trait
• Provide customer training assistance of installed systems and equipment. 

Team Working

• Being in rotational shift, owning and completing service to satisfy customer, team work and

Cross Functional Working

• Continually build relationships with internal stakeholders to achieve the successful completion of projects

Health & Safety

• Always follow and promote Group and Company policies and procedures 
• Ensure all Company equipment and personal PPE properly used

Equality

• Fully Understand and always adhere to the Company’s Equality Policy at all times

Company Values

• All employees must conduct themselves in accordance with our Corporate Company Values and Business Ethics at all times

Requirements

Criteria

Essential

Desirable

Skills & Attributes

Must be proficient in the use of test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred. 

Computer experience is required.

Must have good customer skills and the ability to work under pressure.

Must be self-starter, work well without supervision, and accept responsibility.

Must be adaptable and willing to accept changing shifts and job requirements determined by business and customer needs.

Must be willing to work on-call and off-shift as assigned and requested by manager or supervisor.

Maintain professional appearance as prescribed by the Company.

Must be able to travel both domestic and international locations.

Must work well without supervision and accept responsibility for timely completion of assigned work.

The candidate must be able to lift/carry a minimum of 25 kgs.

The candidate must be able to push/pull 90kgs.bs

Must be able to work and freely navigate in the baggage area of the airport, where vertical ladders, crossovers, and low overhead ceilings frequently occur

Must be able to work safely in environments where high temperature, humidity, noise and industrial equipment risks are present.

Linux and Unix is preferable.

Experience

At least 1-2 years [Graduates] / 4-5 years’ [Diploma] experience in relevant field service experience, preferably in an integrated systems technologies environment.

Experience in maintaining and supporting large, complex, electromechanical systems.

• Wide ranging technical background
• Previous experience in all or some of the following areas:
  • X-ray based Security equipments
  • 24/7 rotational shift based experience [aviation]
  • Industrial Elecronics
  • IT networking  
  • Electrical power systems
  • Automation
  • Conveyor systems
  • Control systems

Qualifications

Graduation / 3 years Diploma in Electronics / Electrical / Computer engineering.

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Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.