About the Job:
We are looking for a Field CTO to join our team at LaunchDarkly. This is a high impact evangelist position where you will work alongside of the regional leaders to provide a perspective on DevOps best practices and industry trends, and define the business and product strategy across our largest and most strategic accounts. You will foster technical thought-leading conversations and develop deep strategic technical relationships with c-suite executives at our customers and prospects, experienced technologists and business consultants. You will be partnering closely with our strategic sellers, solutions engineers and architects, customer success, product and engineering and LaunchDarkly partners.
In previous roles, you may have had direct responsibility with implementing feature flagging or release management solutions. You have deep knowledge in DevOps principles, practices, tools and release framework including CI/CD, automation and cloud infrastructure. You understand DevOps industry trends and can identify where we can help customers achieve their objectives in releasing faster. You will help deliver our vision to customers, partners and sales teams.
Responsibilities:
- Leveraging your experiences to help our customers initiate release management transformations and/or organizational changes to achieve their high priority objectives
- Build relationships with our top customers, champion and translate their needs by working cross functionally with product management, customer experience, etc., to drive long term customer success
- Continue to build your brand as a thought leader with a credible and trusted reputation within region, organization and across the DevOps industry
- Motivate and lead internal teams strategically and tactically to meet leadership objectives
- Collaborate with Sales, Marketing and Product to formulate executive level customer engagement strategies & value based messaging
- Work alongside of Product Management and Senior Leadership to provide customer feedback, market trends and influence long term product strategy and roadmap
- Up to 70% travel may be required to spend time in person with customers and colleagues
About You:
- Effective communicator with the ability to simplify complex technical concepts
- A self‐starter and problem solver, willing to take on hard problems and work independently when necessary.
Qualifications:
- 4+ years of experience consulting with enterprise customers and large development teams
- You led successful technical proof of concepts
- Proven success in building strong customer relationships
- Ability to learn and synthesize large amounts of information with little context
- Experience working with teams that underwent development process transformation
- Familiarity with at least one of our supported languages: Java, .NET, GO, JS, Python, PHP, Node, Ruby, Rails, iOS, or Android
- Experience with data persistence technologies like Varnish or Redis
- 25% travel required
Pay:
*Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, degree level, and location.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
- Improving the velocity and stability of software releases, without the fear of end customer outages
- Delivering targeted experiences by easily personalizing features to customer cohorts
- Maximizing the business impact of every feature through the ability to experiment and optimize
- Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
- Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
One of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don’t think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset.
Do you need a disability accommodation?
Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.
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