ServiceNow Technical Lead
Department: Future Work
Location: Melbourne, FL
Employment Type: FullTime
Who we are...
Latitude is a growing Service-Disabled Veteran Owned (SDVOSB) Company within the Federal Sector. We have experience in working with various federal clients across multiple different agencies. We believe in adopting and growing a remote work-from-home culture wherever possible to ensure a healthy work-to-life balance. We believe in automating the mundane and investing in our employees helping them grow their careers over time. We strive for innovation and want to develop solutions that we can take pride in and help break through some of the barriers that exist in technology and the government sectors today.
What you'll be doing...
Serve as the ServiceNow Technical Lead, overseeing the design, development, and implementation of ServiceNow solutions across multiple modules, including CMDB, ITSM, SPM, and HRSD.
Lead technical teams in configuring and customizing the ServiceNow platform to meet client requirements and business objectives.
Collaborate with stakeholders to gather and analyze requirements, translating them into technical solutions and implementation plans.
Ensure the successful deployment and integration of ServiceNow modules, maintaining alignment with best practices and organizational standards.
Provide technical expertise in the implementation and optimization of the Configuration Management Database (CMDB) to ensure accurate and reliable data.
Drive the adoption and implementation of IT Service Management (ITSM) processes and tools to enhance service delivery.
Support the implementation of Strategic Portfolio Management (SPM) and Human Resources Service Delivery (HRSD) modules to streamline operations and improve user experience.
Develop and maintain technical documentation, including design specifications, configuration guides, and operational procedures.
Mentor and guide junior developers and administrators, fostering a culture of technical excellence and collaboration.
Stay up to date with ServiceNow platform updates, new features, and industry trends to drive continuous improvement and innovation.
Must Have...
10+ years of hands-on experience in implementing and managing ServiceNow solutions, with expertise in CMDB, ITSM, SPM, and HRSD.
Proven experience in designing and deploying Configuration Management Database (CMDB) solutions, including data modeling and integration.
Strong knowledge of IT Service Management (ITSM) processes and tools, with a focus on incident, problem, change, and request management.
Experience implementing Strategic Portfolio Management (SPM) solutions to support project and portfolio management.
Expertise in Human Resources Service Delivery (HRSD) module implementation and optimization.
Strong understanding of ServiceNow platform capabilities, including workflows, scripting, and integrations.
Excellent problem-solving and analytical skills, with the ability to design innovative solutions to complex challenges.
Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.
Experience leading technical teams and managing large-scale ServiceNow implementations.
Existing Public Trust Clearance or Ability to Obtain an NIH Badge.
Nice to Have...
ServiceNow certifications, such as Certified Implementation Specialist (CIS) for ITSM, HRSD, or SPM.
Experience with federal government clients or public sector environments.
Familiarity with ITIL best practices and frameworks.
Experience with Agile or DevOps methodologies.
Clearance...
Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information
Citizenship..
Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements.
Employee Benefits...
Medical, Vision, Dental
Paid Vacation & Sick Time
Paid Federal Holidays
401k Retirement Plan with 100% Company Matching
Employer Paid Life Insurance
Continued Education Assistance
Employee Assistance Program (EAP)
Commuter Benefits Program
Health Savings Account (HSA)
Caregiver Support Program
Adoption Assistance Program
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 452 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got over 200,000 jobs from 15,000+ vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 15,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say