ServiceNow Platform Advisor

Department: Future Work

Location: Melbourne, FL

Employment Type: FullTime

Who we are...
Latitude is a growing Service-Disabled Veteran Owned (SDVOSB) Company within the Federal Sector. We have experience in working with various federal clients across multiple different agencies. We believe in adopting and growing a remote work-from-home culture wherever possible to ensure a healthy work-to-life balance. We believe in automating the mundane and investing in our employees helping them grow their careers over time. We strive for innovation and want to develop solutions that we can take pride in and help break through some of the barriers that exist in technology and the government sectors today.

What you'll be doing...

• Serve as the Strategic Platform Advisor, providing expert guidance on ServiceNow governance and service management strategies to support NIH/CIT and NIH ICOs.

• Act as a trusted advisor to NIH leadership, offering insights and recommendations for optimizing the ServiceNow ecosystem and aligning it with organizational goals.

• Lead efforts in multi-instance environments, including strategic consolidation of instances to enhance efficiency and reduce complexity.

• Develop and implement governance frameworks for ServiceNow, ensuring compliance with NIH policies and industry best practices.

• Collaborate with stakeholders across NIH/CIT and ICOs to identify requirements, define priorities, and deliver solutions that drive mission success.

• Provide expertise in ITIL 4 Managing Professional and Strategic Leader practices to enhance service delivery and operational excellence.

• Monitor and report on platform performance, identifying opportunities for improvement and driving continuous innovation.

• Support strategic planning initiatives, aligning ServiceNow capabilities with NIH’s long-term objectives and priorities.

• Develop and maintain documentation related to governance frameworks, instance consolidation strategies, and platform roadmaps.

• Stay current with ServiceNow platform updates, new features, and industry trends to ensure NIH remains at the forefront of technology innovation.

Must Have...

• ITIL 4 Managing Professional and Strategic Leader certifications.

• 10+ years of extensive experience in service management and ServiceNow governance.

• Proven expertise in the ServiceNow ecosystem, with a strong track record of success at CIT and NIH ICOs.

• Experience managing multi-instance environments, including strategic consolidation of instances.

• Strong analytical and problem-solving skills, with the ability to design innovative solutions to complex challenges.

• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.

• Deep understanding of NIH/CIT and ICO processes, policies, and mission.

• Ability to develop and maintain detailed documentation, including governance frameworks, consolidation strategies, and roadmaps.

• Existing Public Trust Clearance or Ability to Obtain an NIH Badge.

Nice to Have...

• ServiceNow certifications, such as Certified Implementation Specialist (CIS) or Certified Technical Architect (CTA).

• Familiarity with Agile or DevOps methodologies.

Clearance...

• Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information

Citizenship..

• Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements.

Employee Benefits...

• Medical, Vision, Dental

• Paid Vacation & Sick Time

• Paid Federal Holidays

• 401k Retirement Plan with 100% Company Matching

• Employer Paid Life Insurance

• Continued Education Assistance

• Employee Assistance Program (EAP)

• Commuter Benefits Program

• Health Savings Account (HSA)

• Caregiver Support Program

• Adoption Assistance Program