Infrastructure Engineer

Team: Information Technology

Location: Kuala Lumpur

Commitment: Full -time

Workplace Type: onsite

Responsibilities

• Monitor the health, performance and availability of infrastructure and services, and respond to alerts and incidents
• Investigate recurring issues, identify their root causes and implement improvements to service reliability
• Support development teams with infrastructure issues, including version control, build and deployment workflows.
• Maintain Linux and Windows servers, virtualised infrastructure and related services
• Perform planned maintenance, including patching, updates and backup checks, while minimising disruption
• Create scripts and automation to improve routine operations and reduce manual work
• Support the network, security and other infrastructure teams with troubleshooting and changes
• Maintain accurate documentation for configurations, changes and operating procedures
• Coordinate with vendors and service providers when specialist support is required
• Maintain local studio infrastructure, including server rooms, and coordinate site changes with the global IT team and studio management
• Participate in incident response and planned work outside normal hours when required
• Assist with user support, onboarding, offboarding and asset management where local support is needed

Requirements

• Working knowledge of Linux and Windows systems, including both servers and endpoints
• Advanced knowledge of PC and laptop support, combined with a strong awareness of current hardware trends and innovations. 
• Familiarity with endpoint management, productivity platforms and collaboration tools.
• Experience with CI/CD tools
  Familiarity with private cloud and virtualized infrastructure
• Experience with Google Workplace, Office365, Atlassian Suite
• Understanding of networking fundamentals, including TCP/IP, LANs, WANs, VPNs and VLANs
• Ability to work flexible hours around IT infrastructure upgrades and migrations
• This is a full-time, on-site role, requiring your presence in the office to support teams collaboration

Nice to Haves

• Experience administering server hardware
• Experience with infrastructure as code and configuration management
• Familiarity with containers and container orchestration
• Experience with version control systems 
• Familiarity with storage systems and backup technologies

What we offer

• An international team of over 600 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel
• An open, collaborative environment where ideas are welcome and encouraged
• A managerial team consisting of highly experienced game developers at the top of their fields
• Sharing hobbies and passions with like-minded colleagues
• Inclusive environment with many activities organized by the studios or the employees
• Commitment to making the best game possible for the fans, including listening to community feedback