Sr Technical Manager HR Technology – Cornerstone / SABA (Remote)

Seeking a skilled and experienced LMS technical subject matter expert to manage administration of Labcorp’s Cornerstone / SABA platform. This pivotal role is responsible for effective management and operation of the Learning Management System within Labcorp. This successful candidate will ensure that our LMS platform is compliant (FDA Certified), functional, user-friendly, and up to date, facilitating the delivery of online training and educational programs. The Sr Solutions Manager will work closely with various stakeholders across the business to configure courses, manage user access, provide technical support, and optimize and enhance the platform, thereby enhancing the learning experience for all users.

Duties and Responsibilities

• Configure, customize, and test the Cornerstone SABA learning system to include system settings, user management, permissions, automated workflows, course assignments, integrations with other systems, and reporting.
• Set-up and work with dynamic groups, learning assignments, large scale course deployments, and curricula.
• Troubleshoot and resolve complex learner and vendor-related system technical issues to include error messages, login difficulties, data issues, and process failures system issues raised via ServiceNow case management. Conduct root cause analysis to identify and implement appropriate solutions.
• Upload, test, maintain, and audit learning content and integrations to include self-paced modules, videos, documents, programs, and other assets.
• Test and troubleshoot web-based training (need understanding of SCORM and AICC standards).
• Work with the HR Tech Integrations team to maintain and/or troubleshoot data feeds between the LMS and other organizational systems (e.g. Workday).
• Lead research, configuration, and testing of system enhancements (including UAT) and vendor updates.
• Create and maintain project documentation, including training plan, testing plan, standard operating procedures, process flow documents, testing issues tracker and remediation plans, for system certification.
• Continually evaluate processes to look for opportunities to implement efficiencies and eliminate manual processes. Standardize, streamline and coordinate business and system processes. Understand, document, and clearly communicate these business processes to stakeholders and internal teams.
• Conduct regular audits to ensure data accuracy and integrity across organizational systems, as well as ensuring compliance with privacy regulations.
• Be a trusted expert on learning system functionality. Collaborate with stakeholders to gather and document business requirements to identify needed functionality and system enhancements for delivery of innovative solutions. Partner with corporate Learning team on how to best deliver learning assets in the system by making recommendations for packaging content that ensures the best learner experience.
• Create specific dashboards for trainers & admin roles and report templates and setup delivery mechanism as necessary.
• Complete work in a timely and accurate manner, while providing exceptional customer service and support.
• Other duties as assigned.

Minimum Education and Experience Required:
 

• 7+ years of experience in the administration of a learning management system, Cornerstone CSOD / SABA experience preferred.
• BA/BS degree or equivalent experience is required, preferably in Instructional Design, Learning & Development, Computer Science or Information Systems, , Technical Communication, or a similar field.
• Experience with development and delivery of training curriculums and certification programs.
• Ability to handle multiple projects simultaneously and meet project deadlines.
• Self-starter with the ability to work independently or as part of a team.
• Strong written and verbal communication skills.
• Strong troubleshooting and problem-solving skills

Skills and Competencies:

• Understand the linkage between HR and business strategy and drive execution on the strategic objectives of the function through harmonized processes, elevated employee experiences and a team culture built around customer-centricity.
• Demonstrated proficiency with system integrations, SCORM, and AICC is required.
• Proven ability in packaging learning to provide the best learner experience is required.
• Drive operational excellence and efficiency by iterating processes based on qualitative and quantitative feedback and insights; leverage and improve existing projects and programs (savvy utilization of existing tech platforms, intuitive employee self-service, etc.).
• Effectively use technology to drive meaningful change through real time analytics & data monitoring.
• Ensure “customer first” mentality is applied to handling of inquiries and adherence to processes; monitor customer (employee) satisfaction through regular surveying and monitoring.
• Builds and maintains strong cross-functional stakeholder relationships for effective daily partnership with HR COEs, Business Process Owners and colleagues across Labcorp.
• Manage issue escalation. Provide guidance and handle escalated issues directly, as appropriate
• Ensures complex employee, manager or business scenarios are analyzed and effectively communicated to key stakeholders.
• Ability to build strong collaborative relationships, influence multiple partners, and establish common goals and objectives without sacrificing outcomes.
• Thrive in matrix environments, be flexible, collaborative and deadline driven.
• Process oriented with strong attention to detail and take initiative to solve problems and fill process gaps.
• Recognized as a trusted resource within function for problem solving capabilities.
• Communicates effectively at all levels – including written and oral.
• Identify, promote and implement best practices in area of responsibility.
• Possess strong organizational, analytical, and problem-solving skills with the ability to troubleshoot issues, adjust to changing requirements, and implement effective solutions is essential.
• Skilled in managing project delivery timelines, meeting deadlines, and establishing and communicating clear expectations for stakeholders.
• Demonstrated ability to communicate and present information in a concise and easily comprehensible manner, both verbally and written, across all levels of the organization.
• Experience in delivering projects using Agile/Scrum methodologies.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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