Senior Team Manager , Client Delivery - Central Labs Services - Clinical Research

At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations. 

Central Laboratory Services is part of a global contract research organization within Labcorp. We offer the world’s largest network of central laboratories and support global clinical trials testing. A common set of processes, procedures, and instrumentation is offered throughout our sites in Europe, Asia/Pacific, and the United States, allowing us to receive samples globally and provide more than 700 assays across all laboratory science disciplines. 

LabCorp is seeking Senior Team Manager, Global Client Delivery to join our Central Labs Services team. In this position, you will be responsible for the coordination and management of a regional team and global client(s) to ensure the successful implementation of the strategy, structures, processes and metrics of the team to deliver outstanding client satisfaction.

This is a remote opportunity and can be located anywhere in the US.

Responsibilities:

• Manage and supervise the day-to-day operations of assigned client team members including managing performance metrics, accountability for outcomes and work distribution, performance evaluations, and ensuring the seamless integration of the Project Management team services.

• Grow and develop the Project Management team including development of succession plans and individual development plans.

• Ensure management of study milestones and proactive communication with clients, application of best practices regarding budget and risk management, and accuracy in documentation within systems.

• Coordinate and monitor progress to ensure achievement of Project Management goals.

• Proactively consult with clients regarding the impact of their decisions. Seek to understand their true needs and how to best deliver with the understanding of how the client defines success.

• Instill and manage a culture of continuous improvement and quality and productivity ensuring the consistent implementation, use, and review of SOPs.

• Monitor and track resolution of all client escalations, issues, and concerns.

• Ensure all services failures are identified, tracked and resolved in a timely manner while taking preventative action to ensure that the same service failure does not occur again.

• Effectively collaborate with others and work across boundaries as necessary assisting in day-to-day operations of the global team, working with appropriate BD Directors, and working across functions to remove barriers and optimize client delivery consistently.

Minimum Experience Required:

• Minimum 3-5 years of people leadership experience including the management of other leaders with direct reports

• Excellent written, verbal, and interpersonal skills

• Demonstrated strong customer service skill and strong contribution to teamwork

• Demonstrated high degree of initiative and ability to work collaboratively

• Proven strength in planning, problem solving, and organization

• Proven record of driving continuous improvement with high ability to manage change successfully

• Demonstrated experience in team building, influencing, and conflict resolution

• Proven track record of successful project completion

• Experience and knowledge of clinical trials

Education:

• Bachelor’s degree in a field of science is preferred

• High School Diploma required

Application Window: closes at the end of the day 1/8/2025.

Pay Range: 135-160K

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

The position is also eligible for an annual bonus under the Labcorp Bonus Plan.  Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.  For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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