Jr. Systems Engineer

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About Us

Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba’s real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability, so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information, visit www.kyriba.com.

Kyriba is looking to hire a Jr. Systems Engineer to join our team in San Diego. Reporting to the Manager/Director of Operations, the Jr. Systems Engineer will be responsible for the availability and reliability of the Kyriba’s industry-leading financial technology products. The incumbent is the first line of support and responsible for providing assistance and resolutions to technical issues from within the organization.

He/she will be accountable for monitoring all infrastructure and systems, remediating incidents, coordinating escalations, running support bridges, providing customer service and performing all operations & maintenance activities of AWS and on-premise  cloud resources.

Essential Duties and Responsibilities:

Administrative duties – 20%

• Contribute to and maintain system standards. Maintain operational, configuration, or other procedures and documentation

• Research, recommend and develop innovative automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale

• Manage, coordinate, track, report, process and work tickets daily and across shifts

• Provide incident management response as required to resolution

Systems Administration – 30%

• Monitoring and some management of existing servers, hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements

• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure services as necessary

• Assist in performing ongoing performance tuning, hardware upgrades, and resource optimization as required.

Operations and Support – 50%

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

• Provide Tier 1 / 2 support per request from the engineering and support organizations; investigate and troubleshoot system and application issues

• Repair and recover from hardware or software failures. Coordinate and communicate with impacted teams

Preferred Qualifications:

• 2-4 year college degree or equivalent job experience in Computer Science, Information Systems, Engineering or related field

• 1 to 3 years’ experience supporting applications and systems in a production environment, preferably for a SaaS software organization

• Working knowledge of Source Linux-Unix system administration experience

• Working knowledge of Microsoft Windows Server 2008/2012 administration

• Familiarity with VMWare and virtual machines

• Familiarity with basic Computer Security concepts and practices

• Familiarity with LAN/WAN architecture and administration

• Prior experience with Amazon Web Services (AWS) is desirable

• ITIL Framework exposure a plus

• Team player. Should be able to communicate and present to non-technical audience

• Solution oriented, constructive approach to problem-solving

• Effective communication skills in English, both verbal and written. Fluency in French a plus

• Must have flexibility in shift hours.

• Must be available for rotational on-call and Saturday support as required.