Technical Support - Cloud Bangalore, Karnataka, India

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. 

You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.

Key Responsibilities:

• Develop and maintain Availability Plans, prioritizing and planning IT availability.

• Monitor IT availability levels, compare actual levels against targets, and address shortfalls.

• System Thinking end-to-end with a broad understanding of enterprise architectures and complex backend systems.

• Understand systems from a reliability perspective and root cause sources of instability in high-traffic, distributed systems.

• Resolve reliability issues and identify strategies to mitigate them going forward.

• Perform multiple technical roles related to delivery.

• Participate as Technical Leadership during critical and major incidents and root cause analysis.

• Handle day-to-day server and operating system break-fix support, changes, and critical client-impacting situations.
   

You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.

As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.

You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem.

If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.

Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• Over 8 years of experience in managing Azure and AWS Infrastructure Services.

• Proficient in managing both Windows and Linux platforms.

• Extensive experience in managing VMware Infrastructure.

• Strong exposure to Cloud Architecture on VMware, Citrix, Nutanix, Azure, AWS, and IBM Cloud deployments.

• Extensive experience in VM Administration, Clustering, Hyper-V, Azure Hybrid Infrastructure, and AWS.

• Proficient in High Availability and Multisite Clustering.

• Strong understanding of Storage and Network to address issues end-to-end.

• Expertise in network packet capture and analysis.

• In-depth understanding of Application, Database, and Network integration.

• Practical working experience with operating systems/hypervisor internals, familiar with the TCP/IP stack, network routing, and load balancing.

• Proven experience in risk-based systems running on several server platforms along with OS clustering.

• Demonstrated experience in handling day-to-day server and operating system break-fix support, changes, and critical client-impacting situations.

• Azure or AWS Certified Professional.
   

Preferred Technical and Professional Experience

• Extensive experience with Nutanix infrastructure.

• VMware Certified Professional.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.