Senior Lead, Technical Account Manager

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Skytap Cloud, a Kyndryl Company, is designed for the traditional applications every business depends on. Our customers want to innovate faster. They need a path from today to tomorrow, from core applications trapped on-premises to agile cloud infrastructure and development. That path embraces hybrid applications that take the best of traditional applications and modernizes them with capabilities that only Skytap Cloud provides. We give enterprises the power to accelerate innovation by modernizing their most important applications. We’re doing something no other cloud company is doing. We’re leading the next wave of cloud adoption. And you can make a difference every day as part of our team.

We are searching for a Technical Account Manager (TAM) to join our fast growing Customer Success organization. In this role, you will leverage your customer management skills and technical domain expertise to retain and grow Skytap’s client base. Our TAMs leverage industry best practices around Operating Systems that can be virtualized and function within the cloud. It is the TAM’s job to ensure our customers are successful in both their understanding of and operating within the Skytap environment. TAMs take this one step further by working directly with key customer accounts and going above and beyond to ensure our customers are confident in the value that Skytap Cloud provides them.

To be successful in this role, you must possess the necessary technical and customer facing skills that allow you to not only represent Kyndryl well within the customer’s domain but also drive discussions with senior leadership regarding best practices for operating within a cloud environment. You are also the primary advocate for the customer and serve to represent the voice of the customer in product level discussions to help meet our customers’ current and future needs. 

Your Responsibilities:

• Work with the broader Customer Success team to maintain customer health as measured by the customer scorecard

• Interact with our customers to understand their technical business needs, drive increased usage and remove technical barriers for adoption

• Develop a technical roadmap for the customer that delivers on the business value expectations of the customer based on their investment

• Work hands on with their Engineering and Service Delivery teams to identify and debug application issues

• Create and deliver periodic reviews of operational performance to customer and internal leadership

• Make recommendations on how best to operate and take advantage of our Cloud offering

• Make our customers successful!

Your Future at Kyndryl
Kyndryl's focus on providing innovative IT solutions to our customers means that as a part of the Technical Specialist team, you’ll be working with the latest technology and will have the opportunity to learn and grow your skills. Whether you progress your career to a Technical Leader and Principal or migrate to other technical career paths such as an Architect or Data Scientist – we have opportunities you won’t find anywhere else.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Ideal Candidate:

• Self-starter attitude with the ability to work in a dynamic environment and continue to drive for results

• Exposure to Windows Desktop /Server and/or Linux Operating systems.  Power Systems (AIX/IBM i), and Mainframe a plus

• 4+ years’ experience supporting enterprise level clients

• Experience using VMware or other virtualization technologies

• Domain knowledge and industry experience around Solutions as a Service, Software as a Service, SDLC processes, etc.

• Driven and motivated by customer success

• Strong executive presence and proven experience presenting to executives at all levels

The compensation range for the position in the U.S. is $93,360 to $168,000 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: 

New York City: $112,080 to $168,000 

Washington: $102,720 to $162,000

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.