Senior Firewall Support Engineer

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Network Engineer at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. 

You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.

You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.

As Network Engineer you'll perform varying degrees of problem determination and resolution expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively.

You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem.

If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.

Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Network Engineer at Kyndryl, you'll receive an extensive and diverse set of technical trainings and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit.

Who You Are

The major responsibilities of the Firewall engineer include delivery, documentation and support of the new network systems.  These responsibilities include:

• Design, support and maintain Firewalls connectivity.
• Design, build, support and maintain all forms of VPN connectivity.
• Design, build, support and maintain IT security policies.
• Providing 2nd level technical support for problems in an operational environment.
• Recommending alternative solutions, priorities, systems hardware/software, design changes and improvements;
• Performing off-hours work to support customer changes;
• Managing problems to resolution using defined process flow;
• Implementing changes using defined change management protocol;
• Performing additional responsibilities as assigned;
• Configure firewall devices
• Device activation and implementation
• Firewall Network Performance Investigation
• Perform WAN and LAN troubleshooting
• Firewall and VPN troubleshooting
• Maintain CMDB Inventory in Service-Now
•  deploy firewall solutions to safeguard network traffic.

TECHNICAL SKILLS:

• Required Technical and Professional Expertise 

• 5+ years’ experience with Firewalls support
• 5+ years extensive experience / knowledge of Routing &Switching, Optimization and in load balancing worked in complex environment including various products, aware of SBM and enterprise scenarios.

• Preferred Technical and Professional Expertise

• Firewall certifications.
• Cisco routers, Switches.
• Experience with routing protocols specially EIGRP, OSPF, BGP
• Design, support and maintain F5 and Netscaler Load Balancer connectivity.
• Fornite knowledge

NON-TECHNICAL SKILLS:

Strong teamwork skills balanced with ability to work alone. Positive attitude. Strong written and oral communication skills.  Ability to quickly assimilate technical and non-technical information. Ability to manage time and workload. 

• Ability to clearly and effectively communicate in English.
• Ability to adapt to a dynamic, fast-paced and ever-changing environment 
• Excellent interpersonal, verbal and written communication.
• Strong analytical, problem-solving skills, project management and organizational skills.
• High integrity and strong business ethics.
• Team player with a great passion to succeed.
• Knowledge and proficiency in PC applications including Microsoft Office.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.