Project Manager_Desktop Support

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl Project Managers oversee the delivery of major projects within scope, schedule, and budget. You’ll be the driving force for every aspect of a program’s success, and the “conductor” who orchestrates everyone’s efforts to make beautiful music together. As the single point of contact to the client, you’ll also be the living embodiment of Kyndryl’s reputation every day.

As Project Manager, you have command of a very full and detail-oriented calendar. You’ll be constructing detailed project plans, managing teams, and leading meetings, status calls, and planning and cadence meetings. You will analyze and mitigate risks, manage finances, make sure the team has the right skills, then plan and delegate activity to hit deadlines, deliver on SLAs, and generally delight our clients. Of course, plans often evolve as a project unfolds, so you’ll need to practice continuous structural thinking and take ownership for value delivery, not just task scheduling.

But as important as planning and organization are, communication is 90% of the job. You’re the single point of contact with the client, partners, and all stakeholders, supporting them and ensuring they get what they need. You’re also the bridge to every other team on the project, including both technical and account roles. The result is an exciting multicultural, often multilingual environment. Bottom line: You need to like interactions with other people and know how to be kind and empathetic but also assertive — and handle customer change requests with diplomacy.

You’re going to be meeting a lot of people, networking, and forging relationships. Our “one team with the customer” concept means you’ll develop especially strong partnerships with the client and elsewhere. Some projects or clients even involve “embedding” with the client at their location. This puts more visibility on you personally, but it also gives you more opportunity to add value to the relationship. This is one of the things Kyndryls love about working here. It’s a great way to hone your service and people skills, and it lays the groundwork for career growth both laterally and vertically.

You will be responsible for Project Planning & Execution which includes-Lead the planning and execution of desktop infrastructure projects, including OS upgrades, VDI deployments, and desktop hardware refreshes. Develop detailed project plans, timelines, and resource allocation strategies. Responsible for Cross-Functional Coordination: Work closely with infrastructure engineers, network teams, security teams, and other stakeholders to ensure successful project execution & Coordinate tasks and ensure teams are aligned on goals and deadlines. Responsible for Risk Management & Problem Resolution: Identify potential risks and challenges in project timelines and deliverables. Proactively develop mitigation strategies and resolve issues that may arise during project execution. You will be responsible for managing and coordinating desktop system upgrades, hardware migrations, VDI deployments, and other infrastructure projects.

Your future at Kyndryl
Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a senior project manager or program manager. There are many different types and flavors of PM roles, so everyone can find the opportunity that suits them best.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

• 7+ years of experience in IT project management, with a focus on infrastructure or desktop systems.

• Proven track record of managing large-scale IT projects, particularly related to desktop environments (OS migrations, hardware upgrades, VDI).

• Strong understanding of desktop infrastructure, including operating systems (Windows, macOS, Linux),virtualization technologies, and desktop management tools.

• Experience with project management tools (e.g., MS Project, Jira, Trello) and methodologies (Agile,Waterfall).

• Exceptional communication skills, both written and verbal with the ability to manage cross-functional teams and engage with senior stakeholders.

• PMP, Agile, or similar project management certification preferred.

• Experience in Stakeholder Communication: Communicate project status, progress, risks, and timelines to stakeholders, ensuring transparency and managing expectations & Prepare regular project updates for senior management.

• Experience in Budget & Resource Management: Oversee project budgets, ensuring resources are allocated effectively & Track project expenses and ensure the project stays within scope and budget.

• Experience in Quality Assurance & Compliance: Ensure that all projects are executed to meet quality standards and are compliant with organizational policies and industry regulations & Monitor post-project performance to confirm goals and objectives have been met.

• Process Improvement: Review project processes to identify opportunities for improvement. Implement best practices for managing and delivering desktop infrastructure projects more efficiently.

Preferred Technical and Professional Experience

• Experience managing VDI (Virtual Desktop Infrastructure) or cloud-based desktop environments.

• Strong knowledge of desktop security and compliance standards.

• Familiarity with cloud services such as Azure or AWS and how they integrate with desktop infrastructures.

• Bachelor's Degree .

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.