Infrastructure Engineer _Desktop Support

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Infrastructure Engineer_Desktop Support at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.

There’s never a typical day as a Infrastructure Engineer_Desktop Support at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

You will be responsible for System Integration & Configuration: Collaborate with other IT teams to integrate desktop systems into the broader IT infrastructure, including Active Directory, cloud services, and enterprise applications. Responsible for Security & Compliance: Ensure desktop systems are secure, compliant with organizational policies, and meet industry standards for endpoint protection encryption and access control. Responsible for Documentation & Reporting: Document the design, configuration, and deployment processes of desktop systems & ensure that post-project reviews and technical documentation are created and maintained for future reference.

Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 5+ years of experience in desktop infrastructure, system administration, or IT engineering.

• Expertise in administering Windows, macOS, and Linux desktop systems.

• Hands-on experience with virtualization technologies (e.g., Citrix).

• Familiarity with desktop management tools (e.g., SCCM, Intune, JAMF, SALT, SOTI or similar).

• Strong understanding of Active Directory, Group Policy, and cloud services (e.g., Azure).

• Experience with security best practices, endpoint protection, and compliance frameworks.

• Deploy, configure, and optimize desktop systems, including workstations, virtual desktops (VDI) and related infrastructure solutions. Ensure solutions are implemented per project specifications, meeting performance and security requirements.

• Develop and implement automation scripts (e.g., PowerShell, Bash) to streamline system imaging, software deployment, and patch management for desktop systems.

• Experience in System Upgrades & Migrations: Lead the technical aspects of OS upgrades, hardware replacements, and platform migrations & Work closely with other teams to plan and execute seamless transitions with minimal disruption to operations.

Preferred Technical and Professional Experience

• Certifications such as Microsoft Certified: Azure Administrator, VMware Certified Professional.

• Experience with desktop virtualization platforms (e.g., Citrix).

• Strong scripting skills (PowerShell, Python, etc.) for system automation.

• Bachelor's Degree.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.