Associate Director Project Manager

Location: Tokyo, Japan

Remote Type: Partially Remote

Time Type: Full time

Job Description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As a Delivery Partner, you will build strong, trusted customer relationships in complex service delivery environments and leverage Kyndryl’s broad portfolio of offerings to articulate and drive optimal solutions to customer challenges. You will lead chargeable customer activities within your assigned area, represent Kyndryl in driving service delivery, and contribute to sector, solution, and community initiatives to create outcomes across the organization.

You will also be accountable for the governance and financial performance of directly managed engagements, acting as a trusted advisor who enables both customer success and Kyndryl’s business growth.

What you will do

• Understand customer business needs and drive seamless solution delivery across multiple service areas

• Manage multi-year contracts, governance, and delivery outcomes for large B2B engagements

• Build and lead large cross-functional delivery teams, including teams of around 100 people

• Build and expand long-term relationships with customers, internal teams, and partners

• Balance profitability and quality through operations management, cost estimation, and P&L management

• Clearly communicate innovative solutions to customers and improve service delivery models

• Work with global colleagues and experts to drive success in complex service engagements

Who You Are

Required skills and experience

• 10+ years of experience in project or service delivery

• Experience building effective teams across large organizations and leading customer service delivery

• Experience leading high-performing cross-functional teams

• Ability to integrate multiple service areas and provide consistent solutions to customers

• Experience managing and governing multi-year contracts in large B2B engagements

• Experience understanding customer business needs and driving revenue growth as a trusted advisor

• Deep knowledge of operations management, cost estimation, and P&L management for large contracts

Preferred skills and experience

• Bachelor’s or master’s degree

• PMP certification

• ITIL Foundation certification

• Proven experience in long-term customer relationship management

• Governance experience in complex service delivery or large-scale contracts

• Experience collaborating in a global environment

• Customer-centric, growth-oriented, open, and borderless collaboration mindset

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.