Palo Alto Firewall Engineer

Location: Heredia, Costa Rica

Remote Type: Partially Remote

Time Type: Full time

Job Description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further – Kyndryl  is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.

As our Palo Alto Firewall Engineer, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role.

You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You’ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.

If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today!

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Responsibilities

• Implement, configure, and support Palo Alto firewalls (PAN‑OS, Panorama) in enterprise environments.

• Manage firewall security policies, NAT rules, and address/service objects in line with security standards.

• Configure and support VPN solutions (IPSec, GlobalProtect).

• Perform troubleshooting and resolution of firewall and network security incidents.

• Execute approved change requests following ITIL and change management processes.

• Monitor firewall health, logs, and traffic flows; support rule optimization and cleanup activities.

• Maintain accurate technical documentation, configurations, and standard operating procedures (SOPs).

• Collaborate with network, security, and operations teams to restore services and improve stability.

• Escalate complex issues appropriately and support senior engineers during major incidents.

• Participate in on‑call rotations and support activities as required.

Who You Are

Required Skills & Experience

• 3+ years of hands-on experience supporting Palo Alto Networks NGFWs.

• Working knowledge of PAN‑OS, firewall policies, NAT, and security zones.

• Experience with VPN technologies (IPSec and/or GlobalProtect).

• Solid understanding of TCP/IP, routing, and network security fundamentals.

• Experience working in IT service delivery environments with defined SLAs.

• Familiarity with incident, problem, and change management processes (ITIL-based).

• Strong troubleshooting, documentation, and communication skills.

• Implement, configure, and support Palo Alto firewalls (PAN‑OS, Panorama) in enterprise environments.

• Manage firewall security policies, NAT rules, and address/service objects in line with security standards.

• Configure and support VPN solutions (IPSec, GlobalProtect).

• Perform troubleshooting and resolution of firewall and network security incidents.

• Execute approved change requests following ITIL and change management processes.

• Monitor firewall health, logs, and traffic flows; support rule optimization and cleanup activities.

• Maintain accurate technical documentation, configurations, and standard operating procedures (SOPs).

• Collaborate with network, security, and operations teams to restore services and improve stability.

• Escalate complex issues appropriately and support senior engineers during major incidents.

• Participate in on‑call rotations and support activities as required.

Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field
  OR

• Equivalent practical experience in network security or firewall operations in enterprise environments.

• Palo Alto, security or firewall related certifications are preferred

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.