Mainframe Network Support Specialist

Location: Mexico City, Distrito Federal, Mexico

Remote Type: In Person

Time Type: Full time

Job Description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As a Mainframe Network Support Specialist at Kyndryl, you’ll be responsible for configuring, monitoring, and supporting network connectivity across enterprise mainframe environments. In this role, you ensure network availability, monitor latency, and maintain secure and reliable communication for critical systems.

You will support and manage mainframe network protocols, troubleshoot connectivity and performance issues, and work closely with cross‑functional teams to implement network changes and upgrades. Your work contributes directly to stable operations, strong security posture, and high‑availability environments supporting mission‑critical business services.

Key Responsibilities

• Monitor and maintain network availability and latency within mainframe environments.

• Configure and support mainframe network protocols, including VTAM, across z/OS, Tandem, and Unisys platforms.

• Troubleshoot and resolve network connectivity and performance issues to ensure system reliability.

• Collaborate with cross‑functional teams to implement network changes, upgrades, and improvements.

• Document network configurations and maintain standards to support security and compliance requirements.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to growing your career. Whether you want to deepen your expertise in mainframe networking or expand into broader infrastructure and platform roles, you’ll find opportunities here to develop your skills, work with advanced enterprise environments, and grow your career while supporting critical systems for global clients.

Who You Are

You’re good at what you do and bring hands‑on experience supporting mainframe network environments. You have strong analytical and troubleshooting skills, understand the importance of network availability and security, and are comfortable working in structured, enterprise‑scale environments. You collaborate effectively with global teams and contribute to reliable, secure operations.

Required Skills and Experience

• 3+ years of hands‑on experience in mainframe network support or administration, with exposure to z/OS environments

• Proficiency in configuring and monitoring mainframe network protocols (such as VTAM).

• Strong troubleshooting and analytical skills for diagnosing network connectivity and performance issues.

• Understanding of network security principles in enterprise environments.

Preferred Skills and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• Intermediate English proficiency required for technical documentation, incident reporting, and communication with global teams.

• Experience working in regulated, high‑availability, or mission‑critical environments.

• Familiarity with operational documentation standards, runbooks, and compliance requirements.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.