Mainframe DB2 Support Specialist

Location: Mexico City, Distrito Federal, Mexico

Remote Type: In Person

Time Type: Full time

Job Description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As a Mainframe DB2 Support Specialist at Kyndryl, you’ll be responsible for managing and supporting IBM DB2 database environments to ensure optimal performance, availability, and security. In this role, you respond to technical inquiries, monitor database health, and support stable operations for business‑critical systems.

You will troubleshoot and optimize DB2 performance, implement security and availability best practices, and collaborate with cross‑functional teams to resolve incidents and support business needs. Your work contributes directly to reliable database operations and high‑quality service delivery across enterprise mainframe environments.

Key Responsibilities

• Ensure timely response to inquiries and maintain high availability of DB2 database environments.

• Monitor, troubleshoot, and optimize DB2 database performance to meet operational targets.

• Implement and maintain security best practices for DB2 databases.

• Support backup, recovery, and availability processes to ensure data integrity and continuity.

• Collaborate with cross‑functional teams to resolve incidents and support business requirements.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to growing your career. Whether you want to deepen your expertise in mainframe database technologies or broaden your scope across enterprise infrastructure platforms, you’ll find opportunities here to develop your skills, work on mission‑critical systems, and build a long‑term career with global impact.

Who You Are

You’re good at what you do and bring hands‑on experience supporting DB2 database environments. You have strong analytical and problem‑solving skills, understand the importance of database availability and security, and communicate effectively with both technical and non‑technical stakeholders. You thrive in structured, enterprise‑scale environments and collaborate well with global teams.

Required Skills and Experience

• 3+ years of hands‑on experience in DB2 database administration or support, preferably in mainframe environments.

• Proficiency with IBM DB2 tools for database administration, monitoring, and troubleshooting.

• Strong analytical and problem‑solving skills to diagnose and resolve database issues.

• Ability to communicate technical information clearly to technical and non‑technical audiences.

Preferred Skills and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• Intermediate English proficiency, required for technical documentation, incident reporting, and collaboration with global teams.

• Experience with database security, backup and recovery, and performance tuning.

• Exposure to regulated or high‑availability enterprise environments.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.