Associate Director of Learning Technology & Experience

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Associate Director of Learning Technology & Experience plays a strategic role in improving the learning experience at Kyndryl by partnering with the HR Technology and Talent Technology teams. This role will not be responsible for executing technology implementations, but rather will serve as a consultant that bridges the gap between learning users and technology teams. The Associate Director of Learning Technology & Experience gathers insights and feedback from users, identifies challenges, and communicates what enhancements are needed to improve our learning platforms—specifically Workday Learning (WDL) and other learning tools.

This role focuses on acting as the liaison between learning users and the teams responsible for learning technology execution, ensuring that enhancements to platforms like Workday Learning align with user needs and create a seamless, engaging, and effective learning experience.

Responsibilities:

Consulting on Technology Enhancements:

• Provide detailed recommendations to the HR and Talent Technology teams on what specific enhancements are needed based on user feedback.

• Ensure that learning technologies are designed to improve engagement, accessibility, and personalization for the end-user.

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Stakeholder Partnership:

• Collaborate closely with the HR Technology team, which is responsible for executing learning technology solutions, and the Talent Technology team, which tracks and collects challenges from the talent organization.

• Serve as a trusted advisor to these teams by clearly articulating the learning community's needs, ensuring that technology implementations meet the evolving needs of users.

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User Experience Feedback:

• Act as the voice of the learning user community by gathering input through surveys, interviews, and feedback sessions on the current learning technology experience.

• Identify key pain points in the learner journey, with a focus on issues related to search functionality, content recommendations, and accessibility within Workday Learning and other platforms.

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Cross-Team Collaboration:

• Collaborate with learning consultants, instructional designers, and platform administrators to ensure alignment in enhancing the user experience.

• Work with the Talent Technology team to monitor and analyze tech challenges, translating these insights into actionable improvement plans.

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Data-Driven Insights:

• Use data collected from user interactions, feedback, and platform analytics to guide decisions on enhancements and prioritize the most critical improvements.

• Track the impact of implemented changes on the overall user experience to ensure continuous improvement.

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Communication & Reporting:

• Communicate regularly with key stakeholders, providing updates on user feedback and the status of proposed enhancements.

• Deliver clear, actionable insights and reports that help align the technical teams with user needs.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect.  We have training and upskilling programs that you find anywhere else, including hands-on experience, learning opportunities, and the change to certify in all four major platforms.  One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retain. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Compensation

The compensation range for the position in the U.S. is $116,760 to $221,880 based on a full-time schedule.  Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California: $128,400 to $266,040 

Colorado: $116,760 to $221,880 

New York City: $140,040 to $266,040 

Washington: $128,400 to $243,960 

Washington DC: $128,400 to $243,960 

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills, Experience and Circumstances:

• Bachelor's degree or equivalent demonstrable experience

• Minimum of 8+ years proven experience with a learning consulting or advisory role with advanced understanding of learning technology best practices and integrations

• Proven experience working as learning partner or administrator in Workday Learning with an emphasis on user experience and best practices

• Proven experience with gathering and analyzing user feedback to clearly understand the needs of the learners so that you can stand as an advocate for learners

• Recent experience working with Skillsoft / Percipio 

• Excellent communication and collaboration skills, with experience working across teams such as HR, IT, and Talent Technology

• Ability to translate user feedback into clear recommendations for technical teams

• A focus on user experience, data-driven decision-making, and continuous improvement

• Outstanding communications & self-driven initiative skills

• Proficient in Microsoft Office tools 

• Excellent written and verbal communication skills

• Strong time management and organizational skills

• Ability to operate effectively across a global organization and interact confidently with stakeholders at all levels.

• Able to influence without direct control and demonstrate developed decision-making capability including negation and collaboration skills.

• Strong critical thinking and critical thinking skills

• Detail-oriented, flexible and ability to interact confidently with stakeholders of all levels.

• Ability to proactively solve problems to meet deadlines in a fast-paced environment. 

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Preferred Skills and Experience:

• Master's degree or equivalent demonstrable experience / certifications

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A dynamic and inclusive work environment.

• The chance to work with a leading global IT services company.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
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