Technical Program Manager

Department: Development

Employment Type: Full Time

Location: Melville, New York, Melville, NY, Hybrid

• Own the master release timeline across all engineering teams, with a particular focus on the POS release cycle. 
• Map and track cross-team dependencies; surface conflicts early and drive resolution before they become delays. Facilitate go/no-go checkpoints. 
• You can approve a go based on readiness data; all no-go decisions escalate to the CTO and Head of Product. 
• Manage the release calendar so teams on different schedules do not collide. Establish and enforce change control: once scope is locked, late changes require formal approval with an impact assessment

• Define and maintain RACI matrices for release activities across Engineering, QA, Technical Writing, Marketing, and Customer Success.
• Run release readiness reviews that include all involved departments, not just engineering.
• Serve as the single point of accountability for program-level release status visibility across the organization.

• Proactively identify risks to timelines, scope, and quality across all teams.
• Maintain a risk register and drive mitigation plans.
• Escalate to the CTO and Head of Product when cross-team conflicts cannot be resolved at the team level.

The impact you'll make

• Convert tribal knowledge into documented, repeatable processes: release runbooks, checklists, onboarding guides.
• Define and maintain the release process end-to-end so it is survivable if any individual is unavailable.
• Establish templates for cross-team planning: dependency maps, risk registers, status reports.
• Identify bottlenecks and gaps; propose and implement improvements using retrospective data.

• Design and own the organization-wide status reporting system: template, cadence, format, and a compilation mechanism so the report assembles itself.
• Author program-level status reports directly covering cross-team releases, dependency health, risks, and milestones.
• Partner with engineering leadership to mature delivery practices and introduce tooling that improves velocity and visibility.
• Establish program-level metrics (cycle time, release predictability, dependency-related delays) and use them to drive improvement.

What you will bring

• 5 to 9 years of experience in technical program management, engineering program management, or a comparable role coordinating across multiple engineering teams.
• Demonstrated ability to build and run release coordination at the program level, not just within a single team or project.
• Strong technical fluency: you can hold a substantive conversation about architecture, dependencies, and technical risk without needing it simplified for you.
• Experience defining and documenting processes from scratch, including runbooks, RACI matrices, and dependency tracking frameworks.
• Track record of managing cross-functional stakeholders, including product, QA, marketing, and customer success, through complex releases.
• Clear written communication: your status reports give leadership the information they need to make decisions, not a list of what everyone is working on.

• Experience in a SaaS company serving retail or enterprise clients.
• Familiarity with Kanban-based delivery workflows and how to mature them into more disciplined frameworks.
• Hands-on experience evaluating or implementing AI-assisted workflows for delivery visibility or reporting.
• Background working closely with a CTO or VP Engineering in a fast-moving product organization.

As a member of the KWI team you will receive

• Full Medical, Dental and Vision
• Annual bonus eligible
• Free gym in the building 
• Generous PTO policy
• Summer Fridays....all year round
• Tuition Reimbursement
• Discount from building café
• 401(K) with a 50% company match (up to 6% of employee base salary)
• Employee Referral Program
• (1) Volunteer day each year