Project Manager II, Support Ops

Location: Bangalore, India

Project Manager II, Support Ops

We are seeking a Project Manager to join our fast-paced, dynamic environment. In this role, you’ll be responsible for coordinating and managing projects that connect our Client Services teams with our Technology teams, ensuring delivery is on time, on budget, and aligned with business needs. This role reports directly to the Senior Project Manager and will work under their direction while driving day-to-day execution. The position is based in India and would need commitment to work in 4pm – 1am IST and in hybrid mode of work.

Duties and Responsibilities include:

• Adhere to enterprise PMO processes and standards for a specific business portfolio 

• Gather a variety of data points to accurately inform of business portfolio’s status and health

• Coordinate internal resources and third parties/vendors for the flawless execution of high priority projects

• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

• Conduct project discovery sessions with various teams like business, legal, compliance, risk, and development

• Develop detailed and comprehensive project plans to monitor and track progress at various gates and to share across teams to include stakeholders

• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques

• Measure project performance using appropriate tools and techniques

• Manage a strong relationship with the clients and all stakeholders

• Perform proactive risk management and remediation plans to minimize project risks

• Work with service line leads to take detailed ordering briefs and clarify specific requirements of each project

• Track project performance, specifically to analyze the successful completion of short and long-term goals

• Facilitate change requests to ensure that all parties are informed of the impacts on schedule and budget.

• Develop spreadsheets, diagrams, and process maps to document, communicate, and track project needs

• Develop and present project progress, dashboard & success metrics to senior management

• Track and monitor resource availability and allocation in Agile implementations

Requirements:

• Ability to clearly explain complex ideas to a variety of audiences both verbally and written

• University degree and min. 10-12 years of experience with over 5 years as a Project Manager in a global organization

• Certifications such as CSM, PMI or PRINCE2 are preferred 

• Proven experience in Project Management

• Experience with process improvement & inventory control

• Strong understanding of formal project management methodologies

• Able to complete projects in a timely manner

• Experience overseeing Agile projects

• Strong experience in effective planning

• Excellent written and client facing communication skills

• Budget development, cash flow preparation and tracking are a plus

• Strong organizational and analytical skills

Good to have skills/tools:

• Project management tools like MS Project, Monday.com, and Planner

• Development Operations tools like Azure Dev Ops (ADO)

• Strong MS office skills like Excel, PowerPoint, MS Teams, and Word 

• Six Sigma Certification

About Kroll

I a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

At Kroll, your work will help deliver clarity to our clients’ most complex governance, risk and transparency challenges. Apply now to join One team, One Kroll.

In order to be considered for a position at Kroll, you must formally apply via https://www.careers.kroll.com 
 

Kroll is committed to providing equal opportunities in employment. We will not discriminate between applications for reason of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

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