What you'll be doing:
- Hire, mentor, and maintain healthy Engineering teams who value collaboration and innovation.
- Manage shift scheduling, measuring key performance indicators (KPIs), and training, assure high-quality work and SLA.
- Experience managing customer-facing, engineering support roles and has a breadth of experience across infrastructure, internal tooling, platforms, and on-premise products.
- Solid technical expertise for Linux systems troubleshooting, and profiling, experience with debugging tools such as gdb, systemtap, tcpdump, crash, or other.
- Own the customer escalation system technically, including collaboration with other departments, stakeholders (Sales, Customer Experience, Sales Engineering etc.) and where necessary customers.
- Leadership experience displaying ability to organize and prioritize complex problem resolution and bug fixes, debugging distributed services.
- Organize and manage your teams to fit constructively into the org as a whole and help the company succeed.
- Set and manage expectations with other engineering teams, senior management, and external stakeholders.
- Give constructive feedback to Engineers, conduct 1:1’s, address inter-personal issues, and conduct reviews.
- Suggest Engineering guidelines, principles and processes to improve the Engineering org.
- Assure high quality work and SLA adherence from the entire Engineering org.
- Any additional tasks required by manager.
What you'll bring:
- 4+ years of Eng. management experience.
- Experience managing remote teams.
- Experience doing reviews, hiring, comp.
- Demonstrated leadership of Engineering teams.
- Proven customer relationship skills sets.
- On-premise, cloud and hybrid product background.
- Experience working on an infrastructure product line.
0 applies
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