Senior Staff Product Manager, API Consumption

What You'll Be Doing:

• Driving the overall strategy and roadmap for your area, including defining the priorities and tracking the success of the features.
• Managing a wide-breadth of deliverables that requires coordination across multiple engineering, design and product teams. 
• Establish product requirements based on an intimate knowledge of the specific target customers, the competitive landscape, and key data.
• Define and analyze metrics that inform the success of products. Identify and track key performance metrics.
• Work in a cross-functional and collaborative role spanning multiple teams including product, design, data & product analysts, engineering, sales, and professional services.
• Collaborating with other product owners, design, and engineering to bring your ideas to market through rapid iteration. 
• Be a technical, strong and eloquent product advocate that thinks API first. 
• Partner closely with design to create an efficient and straightforward user experience that delights users. 

What You'll Bring:

• Minimum qualifications: 
• Experience collaborating directly in git on things like docs, specs, and configuration
• Technical understanding of general credential management across multiple types of identity providers
• A desire to get hands on with operating and configuring Kong’s gateways and other products
• 4 years of Product Management experience, preferably in SaaS, enterprise software, or developer tooling
• Understanding of how B2B go-to-market motions work.
• Proven ability to: 
• build out product needs and determine research required to inform product decisions. 
• align and drive cross-functional work, particularly with engineering, through to completion.
• manage expectations cross-departmentally (included but not limited to executives, engineering, product, sales, marketing, and documentations) and orchestrate full-scale launch of new product features. 
• lead research that enables you and the team to develop deep empathy with users and design clean experiences that solve their problems in a technically efficient way. 
• synthesize findings and craft a compelling narrative that inspires those you work with on a regular basis. 
• form a sound strategy that guides prioritization in complex and ambiguous environments. 
• launch products with the field team and the ability to handle and engage in escalation conversations from customers and prospects. 
• High bar of excellence in output and execution including attention to detail, willingness to receive feedback and adjust, set commitment expectations and honor those commitments. 

Preferred qualifications:

• 2 years of working within a product or engineering capacity on a developer portal.
• Experience working with API products and developers as a primary product audience. 
• Familiarity with API billing. 
• Experience working on a platform with mission critical services that were easy for developers to build upon and extend.