Technical Support Senior Engineer

General

• Excellent knowledge on SAP codes to related transitional domain
• Working basics on O365
• Good command in English language

Technical

• Process knowledge on Product Data Management (PDM) / Product Lifecycle Management (PLM)
• Should able to read through mechanical GD drawings and fetch BOM details
• Knowledge on Product and component life cycle activities and hands on experience preferred
• Basic hands-on experience in designing of new components with desigining tools (2D/3D) will be an advantage

Behavioral

• Detailed Focus, Drive and Persistence, Innovation and Creativity
• Handle critical incidents and alerts by being flexible and adoptable
• Ability to work independently and take decisions when needed
• Collaboratives in virtual and cross-cultural working environment

Software and tools

• VariPDM
• SharePoint tools
• SAP ERP
• O365
• Designing : Creo, AutoCAD, ProgeCAD

Highlights

• Product knowledge on Elevator, Escalator and Building doors
• Field experience on installation and commissioning
• Effectiveness in O365
• MS-Excel Macros creation, SQL knowledge would be seen as asset
 

Roles & Responsibilities:

• Technical support for frontlines & field service engineers and technicians
• Material identification and replacement suggestions (Material functionality, Quality validation and Safety analysis)
• Support Frontlines to identify materials from system based on product and component structure and delivery
• Request For Quotations (RFQ) on new material and offering
• Technically Strong knowledge on Elevator, Escalator and Building Door Products and its function’s
• Technically Strong knowledge on Commercial Mechanical, Electrical & Electrifications Products 
• Strong knowledge on Supply Chain Management & Master Data Management & Material Management Process
• Supplier suggestions for sourcing on technically challenging materials
• Updating material master and enriching with technical information in PDM and SAP
• Handling Quality feedback and Non confirmities received from customer and provide feasible solutions
• Handle Engineering Change requests (CR’s/ECN) and co-ordinate with R&D for related system informations in place
• Support on design 2D / 3D models using design management tools and deliver quality results
• Knowledge on Adobe Tool & Technical Document Writing 
• Digital catalogues - Product based spare part catalogue’s creation
• PSR Kits - Service Repair packages offering with digital solutions
• AR manuals - Component based spare part manuals creation
• Manage and create maintenance instructions in PDM
• VC for configurable materials
• Work assigned by the Team leader / Manager

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers