Customer Solutions Engineer Senior Team Leader

• Great benefits and remuneration - Base + 12.5% superannuation
• Join a first-class leadership team who put their people first
• Global exposure with career development opportunities

At KONE, you'll find innovation that goes somewhere

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

The future of work is flexibility

At KONE we believe that creating flexibility in where, when and how we work will help us to engage and retain our people. With flexible working we can increase the diversity in our teams as well as improve the well-being of our employees. Having listened to our employees and candidates, KONE Australia and New Zealand launched our Flexible Work Framework and Guide in April of 2022. The majority of our office-based teams have adopted a hybrid model with 3 days in the office per week. Don't hesitate to reach out to the Talent Acquisition Team (careers@kone.com) for more information on KONE's approach to flexible work.

Our work will take you in different directions

We are looking for an experienced Customer Solutions Engineer Senior Team Leader to join our team in Mascot, NSW.

What will you be doing?

• Leadership / People management
• Leads and coaches the CSE team, manages the performance of the team
• Drives a team culture with direct reports
• Works closely with the regional functions and management (sales and operations)
• Involvement in monthly FCST discussions to understand workload and business expectations.
• Facilitates weekly team huddles and meetings to drive team activity
• · Works with other Engineering Team Leaders from other regions to share/gain best practice and enables consistent behaviour & workflow
• Works with area and global stakeholders and delivers ideas/feedback to drive change to improve frontline activity.
• Drives the team to provide support across all business lines through an agile way of working.
• Looks at Lean ways of working within what we do:

- Remove waste

- Add customer value

- Streamline uninterrupted workflow

- Strive for continuous improvement

• Understand and work with Australian Standards or any other local regulations to complete design work or registrations.

What we are looking for?

• Minimum Bachelor’s degree in Engineering or another relevant field, or several years’ experience in elevator business field operations.
• Experience in working within the Vertical Transport Industry in a similar role highly desirable
• Ability to engage stakeholders with Strong Communication skills
• Good knowledge of solution-related norms and standards
• Good engineering tool skills e.g. CAD and BIM skills
• Good knowledge of solutions
• Basic knowledge of competitors’ technical solutions (desired)
• Good understanding on supply operations

The breadth of our business means career pathways both local and abroad. You’ll be inspired by what’s possible, using each new experience as a stepping stone to where you want to go.

Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.

This role is being sourced directly by KONE. We respectfully request no agency approaches. #LI-MH1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers