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Komodo Health

Application Enterprise Support Engineer

Remote New York, NY
Python Bash
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Description

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. 

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health:

The Application Management Support will provide high-level technical support and systems analysis to identify, prevent, and resolve service interruptions in the organizations networks and systems.

These are the essential job duties you will be responsible for …

  • Maintains  (MDM) systems, enables MDM policies on company issued devices. 
  • Provide training and guidance to junior technical support staff
  • Work closely with the security team on patch management, policy alignments and audits
  • Serve as an SME for Windows, MacOS and hardware troubleshooting
  • Provide support to help desk team on escalated issues 
  • Provides technical expertise, leadership, and project coordination services to support and maintain continuity of the organization's computer systems and networks.
  • Support asset management workflows and reporting 
  • Researches, identifies, and recommends software and applications that will improve the stability of systems and networks.
  • Maintains knowledge on developments, trends, and best practices in technology and business networks.
  • Leading the change management activities within a structured process framework.
  • Designing the strategic approach to managing change and support operations that fall within the domain of change management.
  • Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to the appropriate knowledge base.
  • Train and supervise the team; provide feedback as necessary including oversight of Knowledge Base and Training materials in parallel with program team trainers and QA.
  • Automate access to tooling using systems like Okta workflows and Tines.
  • Drive continuous process improvement and gain efficiencies via workflows and optimizations

What you bring to Komodo Health (required):

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience as a System Administrator, IT Engineer or similar role.
  • Experience administering and managing MDM solutions for both Windows and macOS environments.
  • Experience administering at least one of the following tools; Google Workspace, Okta, Jamf, Intune, Slack, O365, Jira
  • Experience in using Identity and Access Management (IAM) tools like Okta.
  • Proven ability to automate complex and repetitive tasks using python, bash, tines, GAM, etc. 
  • Experience in managing and optimizing Google Workspace environments, including user administration, security, and automation, to support organizational scalability and efficiency
  • Experience in network management and troubleshooting, ensuring seamless connectivity and issue resolution.
  • Resourcefulness and problem-solving aptitude.
  • Excellent communication skills.
  • Strong analytical and troubleshooting skills.
  • Ability to work independently and manage one’s time effectively.
  • Excellent interpersonal and teamwork skills, with the ability to communicate complex information to non-technical colleagues.
  • Continuous learning mindset to stay updated with the latest technologies and IT best practices.

Additional skills and experience we’d prioritize (nice to have)…

  • Certifications in JAMF, Intune or Okta 
  • Experience with Python and Bash is a plus

Compensation at Komodo Health

The pay range for each job posting reflects a minimum and maximum range of pay that we reasonably expect to pay across all U.S. locations and may span more than one career level. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.

The U.S. national starting annual base pay for this role is listed below. This position may be eligible for performance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or plan.
$26.93—$41.83 USD

Compensation at Komodo Health

The pay range for each job posting reflects a minimum and maximum range of pay that we reasonably expect to pay across all U.S. locations and may span more than one career level. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.

The U.S. national starting hourly base pay range for this role is listed below. This role may also be eligible for bonus, equity, and benefits. This position may be eligible for performance-based bonuses as determined in the Company’s sole discretion.
$26.93—$41.83 USD

Compensation at Komodo Health

The pay range for each job posting reflects a minimum and maximum range of pay that we reasonably expect to pay across all U.S. locations and may span more than one career level. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.

The U.S. national starting hourly base pay for this role is listed below. This position is eligible for commissions in accordance with a written agreement or plan.
$26.93—$41.83 USD

Compensation at Komodo Health

The pay range for each job posting reflects a minimum and maximum range of pay that we reasonably expect to pay across all U.S. locations and may span more than one career level. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.

The U.S. national starting annual base pay for this role is listed below. This position is eligible for commissions in accordance with a written agreement or plan.
$26.93—$41.83 USD

Where You’ll Work

Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options. 

What We Offer

Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.

Equal Opportunity Statement

Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Komodo Health
Komodo Health
Health Care Information Technology Predictive Analytics Software

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