Natural Adabas - Mainframe Support Role (Johannesburg)
Location: Johannesburg,, Gauteng, za
Job Description
We are recruiting for a Natural Adabas Mainframe Support Role for a 12-month contract.
Responsibilities:
- Application Maintenance and Support or Development
- L2 Incident, Major Incidents, Represent team in war room/triage calls
- L3 Problem Management, analysis, and code fix
- Problem/Change/Release & deployment coordinator
- Being responsive to clients whilst following the principles and procedures of the quality management system
- Build strong working relationship with onshore/offshore team, customer and users.
- Good awareness of the customer’s business and in-depth knowledge of the customer’s environment and processes.
- Ensure following of processes and best practices
Qualifications
Desired Skills and Qualifications:
- Development or Support experience in Natural-ADABAS , JCL, COBOL, CICS.
- Strong analytical, good troubleshooting and problem-solving skills.
- Good knowledge of incident management, production support and maintenance
- Experience in identifying and delivering technical solutions to customer business problems.
- Excellent English both verbal and written communication skills and capable of independently communicating with customers.
Should be flexible to work in shifts (24/7)
- Exposure to IT Service Management
- Good to have an experience working in Agile or Waterfall software development process
- Knowledge on Agile tools, Remedy.
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