Survey Programmer

Location: Remote

Who we’re looking for… 

• Role: Survey Programmer 
• Team: Research Team
• Reports To: Lead Survey Programmer
• Supervisory Responsibility: This role currently does not have direct reports.
• Ideal Start Date: ASAP
• Location: Remote; Knit has a hybrid working policy, with team members in the US and India. In the US, we have pods in NYC, Austin, Chicago, and D.C. In India, we have a pod in Delhi. Business Hours: This role requires working 9 am - 5 pm CST, Thursday through Monday. (Please note that it also requires working over the weekend).

A little about us… 

Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we’ve condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands — including Amazon, T-Mobile, Mars, NASCAR, and more. We’re on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate — and we need your help to push the limits of what’s possible.

Overview

The Knit Survey Programmer's purpose is to ensure efficient and accurate study programming of all Knit surveys to meet and exceed customer expectations. This role is critical to our business because it provides a smooth, high-quality customer experience. 

• Review customers’ study designs and formulate recommendations to optimize questionnaires for successful programming and data outputs. 
• Accurately program all of the Knit studies into Qualtrics and the Knit dashboard.
• Conduct quality control checks to ensure error-free surveys
• Ensure completion of survey programming by established deadlines and/or notifying teams with alternate plans when necessary
• Identify and implement innovative programming techniques and non-standard solutions to programming challenges when needed
• Integrate complex logic (display logic, branching, skip logic, termination logic, etc.), graphic, multimedia and specialty survey components when needed
• Provide technical support and guidance on survey programming best practices
• Coordinate with Research and Customer Success team members to ensure successful survey fielding and project completion
• Accurately and efficiently clean raw data in CSV exports for seamless uploading into Knit

Objectives & Key Results (OKRs)

The Survey Programming team is measured on the following metrics… 

• 100% of programming errors caught before soft launch
• 100% of projects are optimized for display and for analysis in Knit once we hit go in soft launch (e.g. question type, filters/cuts, HVs, etc.)
• <10% of all projects have a Tech team change request AFTER fieldwork has started

Required Skills & Experiences

• Fluent in written and verbal English 
• Exceptional communication skills with the ability to communicate directly with Knit’s US-based customers via email (occasionally, via Zoom calls) 
• Experience in a client-facing role 
• Expert proficiency (6+ years) in survey programming software platforms, specifically Qualtrics. The candidate must be comfortable creating surveys with complex question types, survey flow logic, display and skip logic, embedded variables, and basic JavaScript.
• Knowledge and experience using JavaScript, HTML, and CSS 
• At least 3+ years of experience in Market Research (ideally having previous experience with large market research companies such as IPSOS, Kantar, Nielsen, Gartner, etc.)
• Highly detail-oriented with a perfectionist attitude.
• Ability to program surveys quickly and efficiently, with the ability to meet quick deadlines
• Bonus: Experience fielding online surveys using Cint (Lucid), InnovateMR, Prodege, etc.

Benefits

Upon joining the Knit team, you will receive a competitive salary, Healthcare Coverage, a company-issued laptop, contributions to the Employee Provident Fund (EPF), holiday time-off, and more!

Our Company Values

We are the Championship Team. This means we:

• Are 1% better every day: We approach situations with a growth mindset and ask, “How can we make the business better?” and “What would it take?” 
• Play to win: We set audacious goals and push ourselves to achieve them with a bias towards action  (When we see a need, we take initiative, and hold ourselves accountable to seeing it through).
• Keep the main thing the main thing: Identify what has the biggest impact and prioritize to focus on it.