Lead IT Systems Engineer @Klaviyo!

Hybrid 3x a week in Boston, MA + On Call Rotation

At Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

About the team:

Klaviyo’s global corporate Information Technology (IT) team is responsible for providing technology systems, administration, and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyo’s continued scalability and sustainable employee growth in a rapidly evolving environment.

The IT Systems team is primarily responsible for SaaS systems administration and end-to-end lifecycle management, building automation, and engineering solutions for both other internal teams and the business. The IT Systems team is highly collaborative, working closely with the IT Searchbar team — our end-user support team — as well as with our Security, Risk, and Trust teams and the broader Engineering department. 

About the role:

As a Lead IT Systems Engineer on the IT Systems team, you’ll be a final point of escalation for systems related issues from the Searchbar (Helpdesk) team and other members of the Systems team. You’ll provide effective support for Klaviyos wide range of enterprise SaaS systems - maintaining, improving, and building new integrations and technologies. You’ll work on a wide range of projects that vary from SSO or SCIM setups to complicated multi-tool integrations and automations. You’ll work closely with other operations and engineering teams as well as the IT Searchbar team, all under the leadership of the IT Systems manager. 

How you’ll have an impact

• You’ll mentor team members to grow and develop in their careers and help increase their scope and impact throughout their tenure at Klaviyo. 
• Both give and receive meaningful feedback focusing on empathy, curiosity, and investment in growth.
• Establish team standards, implement frameworks for intake and prioritization of projects and tasks, and establish and monitor objectives and key results (OKRs)
• Partner with the stakeholders to build, maintain, and improve tooling/infrastructure and documentation that helps meet the business needs for today and the future.
• Collaborate with IT and internal teams to automate and improve workflows, implement and enhance escalation processes, and drive IT initiatives.
• Implement new processes, and evaluate and improve existing processes.

Requirements:

• 5+ years of experience leading systems administrator teams or equivalent.
• You’re experienced with writing problem statements and managing technical projects. 
• You’re a subject matter expert on a wide range of IT systems, from enterprise device management to endpoint security. 
• You have extensive experience deploying hundreds of macOS and iOS devices at scale and building configuration profiles and policies.
• You’re excited about automating workflows and repetitive tasks. 
• Experience deploying SAML and SCIM in a diverse set of SaaS applications.
• Passion for clean, concise controls and easily editable security functionality within each tool.
• You have experience working with enterprise scale networking topics including routing and DNS and building & maintaining a number of global office networks and VPNs.
• Knowledgeable in vendor management and IT budget management.

Nice to have

• You’ve worked with Okta and Okta Workflows or other similar SSO and automation solutions. 
• You have experience as a systems administrator or systems engineer in a fast-paced and high-growth IT environment. 
• Ability to build applications and tools that provide and/or use APIs to transfer data.
• Experience with scripting or developing in Python, Bash, or Javascript.
• Experience with VPC, EC2, Security Groups, ACLs, IAM in AWS and GCP.

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