Lead IT Network Engineer

At Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

About the team:

Klaviyo’s global corporate Information Technology (IT) team is responsible for providing technology systems, administration, and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyo’s continued scalability and sustainable employee growth in a rapidly evolving environment.

The IT Systems team is primarily responsible for the design, implementation, and maintenance of the enterprise network. The team also handles SaaS systems administration, end-to-end lifecycle management, automation development, and engineering solutions for both internal teams and the business.The IT Systems team is highly collaborative, working closely with the IT Searchbar team — our end-user support team — as well as with our Security, Risk, and Trust teams and the broader Engineering department. 

About the role:

As a Lead Network Engineer on the Network team, you will lead the design, implementation, and maintenance of our enterprise network infrastructure. You will spearhead projects that range from network architecture design to complex troubleshooting and performance optimization, with a focus on scalability and efficiency. You'll collaborate closely with operations, engineering, and other relevant teams to ensure seamless network performance and act as a technical escalation point for network-related issues.

How you’ll have an impact

• You’ll mentor team members to grow and develop in their careers and help increase their scope and impact throughout their tenure at Klaviyo. 
• Both give and receive meaningful feedback focusing on empathy, curiosity, and investment in growth.
• Establish team standards, implement frameworks for intake and prioritization of projects and tasks, and establish and monitor objectives and key results (OKRs).
• Partner with the stakeholders to build, maintain, and improve tooling/infrastructure and documentation that helps meet the business needs for today and the future.
• Collaborate with IT and internal teams to automate and improve workflows, implement and enhance escalation processes, and drive IT initiatives.
• Implement new processes, and evaluate and improve existing processes.

Requirements:

• Minimum of 5+ years experience leading network engineering teams or equivalent.
• Demonstrated ability to define problem statements, manage technical projects, collaborate with stakeholders, and deliver impactful results.
• Extensive knowledge of a wide range of networking systems and enterprise-scale networking topics, including routing, DNS, network security, load balancing, wireless networking, and building and maintaining multiple global office networks and VPNs.
• Ability to troubleshoot any wired or wireless network related issues with expertise.
• Experience implementing network monitoring and automated remediation solutions to proactively identify and resolve network issues.
• Preference for clean, concise controls and easily editable security functionality within each tool.
• Ability to travel for networking related projects and initiatives.
• Proficient in vendor and IT budget management.
• Baseline to intermediate level of experience with various scripting strategies using Bash, Powershell, or Python. Python is preferred and any AWS Lambda function experience is advantageous.

Nice to have

• You’ve worked with Okta and Okta Workflows or other similar SSO and automation solutions. 
• You have experience as a systems administrator or systems engineer in a fast-paced and high-growth IT environment. 
• Experience with VPC, EC2, Security Groups, ACLs, IAM in AWS and GCP.