Product Install Engineer

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description

PRIMARY PURPOSE:

• Installations of our mature products upgrades at our customer locations regionally in Taiwan or worldwide (if any) with the primary objective of enriching the customer experience through high quality and efficient on-time upgrades to meet their production objectives
• Strive for the timely and successful installation of KLA service enhancement upgrades to assure customer satisfaction and timely warranty start
• Adhere to KLA installation processes and policies which include following documentations, install procedures and checklists and highlight any non-conformance for issues with time lost during upgrades
• Proper disposal of part(s) replace after upgrades and return all repairable parts ordered during the upgrades within 2 business days of the install completion
• This position involves collaborating and communicating with field teams, product support organization (PSO) or manufacturing operations during escalation
• Communicates upgrade pass down status on daily basis to all parties including management
• Assure operational quality of system equipment. Work directly with KLA regions and customers to verify upgrade performance and transfer of tool responsibility
• Strive to achieve strategic objectives defined by the company. This includes, but is not limited to improve upgrade cycle time, and reduce parts cost by adhere to parts management BKM's to ensure efficient parts usage

RESPONSIBILITIES:

• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site.
• Ensures equipment enhances customer production.
• Repairs and modifies equipment at customer facility.
• Evaluates equipment to determine type and extend of problem.
• Repairs involve board problems which can be performed using standard procedures as well as system level problems which have multiple causes and no standard procedures exist.
• Repair of system level problems are based on CSE's technical knowledge, education and training.
• Board problems vs. system level problems are split 50/50.
• In analyzing and diagnosing equipment problems, CSE's may access and determine problem exists in customer process such as chemical leaks or contamination and as a result may recommend shutdown of customer fab due to unsafe conditions.

Minimum Qualifications

• BSEE or BSET degree or equivalent work experience in supporting complex capital equipment for the semiconductor industry is required.
• Must obtain KLA certification level 3 as well as ongoing certification. Requires re-certification every 18 months.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.