Product Engineer

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description

 Job Responsibilities:

• Play a large role in assessing products with respect to craft for reliability, stability, and serviceability.
• This individual will be working in clean room environment
• Participate in the development and testing of system diagnostics and spec validation.
• Act as a two-way conduit for information transfer between the engineers responsible for crafting our products and the field service teams responsible for product maintenance and support.
• Assemble and analyze data from systems populations residing is remote customer sites to identify sources of detailed issues, including technical, process, and people-based issues.
• Help develop and detailed technical service procedures.
• Train support personnel such as tech support and customer support engineers.
• Develop new training materials which may include written documents, video tutorials and on-line web-based training.
• Respond to situations where field service engineers have failed to resolve highly technical system performance issues, by providing written plans of action by e-mail or on-site hands-on assistance at customer sites in the US, Asia, and Europe.
• Write technical reports to communicate issues, analysis, technical assessments, system status, best-know-methods, and engineering recommendations.
• Take a proactive approach to improve service quality and profitability.

Preferred Qualifications:

• Hands on experience with E-beam tools or high vacuum tools or semiconductor processing equipment
• Consistent track record to work on sophisticated problems where analysis of situations or data requires an in-depth evaluation of various factors.
• Results oriented and driven to excel.
• Strong analytic and data analysis skills. Excellent oral and written communication skills.
• Ability to work efficiently in multidisciplinary, multicultural teams and to take a leadership role when needed.
• Background developing and delivering remote technical training applying virtual reality, augmented reality and video. 

Minimum Qualifications

• Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
• Travel 20-30% internationally

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer