Company Overview
Group/Division
Job Description
This position is designed to create a repeatable Relocation result under varying circumstances - delivering low cost, high quality Relocation of KLA products.
The general function of this job is to perform and/or ensure completion of all activities required to handoff a KLA tool that meets or exceeds all criteria that was pre-defined by KLA and the customer.
These activities will include, but not be limited to - site surveys, pre-installation, installation, troubleshooting, acceptance, training, and handoff of the product.
These activities will include, but not be limited to communication/interface/management with customers, sales, division engineering, local field service representatives, and manufacturing.
RESPONSIBILITIES:
1.Relocation of newly purchased products.
2. Hold Pre-Installation Meeting with the Customer to scope customer unique requirements. Create Plans of Action to measure/confirm/satisfy unique needs. Execute Plans of Action and validate deliverables with customer
3. Install Tool to meet KLA Specs, through conformance testing according to procedures
4. Troubleshoot complex system issues in a timely manner - using abstract thought, data analysis, 7-step problem solving methodology and other available tools - to repair/correct those issues and achieve compliance to KLA specs and other customer requirements
5. Manage project escalations across customer, region, and various factory resources to meet committed customer milestones
6. After conformance testing, meet with customer to facilitate Warranty Signoff through management of regional handoff, documentation of outstanding Warranty deliverables, and communication with customer/division
7. Achieve Cycle time/Cost targets through management of contributing factors (parts usage, cross-charges, escalation support, etc)
8. Manage Customer Satisfaction through Pre-Activity Meeting, Routine Update Meeting, Escalation Meetings, Post-Activity Meeting, and Warranty Meeting
9. Perform Install/Customer-focused Applications testing to approve Operational Quality of tool
10. Document Installation Non-conformances through a remote database management system
11. Communicate Relocation status through daily pass down and web-based reporting systems
12. Provide Training in operation/maintenance of tool to Relocation Engineers, Region Engineers, and Customers.
Minimum Qualifications
KNOWLEDGE AND SKILL:
Requirements:
BSEE or equivalent relevant experience.
3 + years Industry Related experience
Must obtain KLA certification as well as maintain ongoing certification
English Language + Local Language (for non-US positions) Fluency (reading and writing) + Japanese (Nice to Have)
Previous experience on KLA equipment required.
Previous Travel Experience with ability to secure appropriate travel documentation
Microsoft Office Proficiency
Traits:
Flexible - Inquisitive Individual that welcomes change
Experienced - must handle high pressure situations with level headed grace
Autonomous - to work in unstructured environments
Team player - Work with multiple countries/teams/management levels to achieve deliverables
Skills:
Strong Analytical skills - Troubleshooting, Project Management, Business Savvy
Strong Interpersonal skills - Friendly, Culturally sensitive, Highly Communicative, Non-confrontational, Capable of Conflict Resolution. Advanced analytical skills. Advanced mechanical aptitude
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
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